Lea Brown
Jacksonville,FL
Summary
A motivated professional who utilizes team skills to enhance a customer-centric sales experience. Proactive in crafting menu items to meet specifications, consistently providing service with zeal. Possesses excellent problem-solving abilities to navigate a bustling and ever-evolving environment. A committed and flexible professional with a forward-thinking approach and quick learning capacity. Exhibits a robust work ethic and proficient communication abilities. Keen to contribute to a vibrant team and further the objectives of the organization.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Ellianos Coffee
Waycross , GA
2020.12 - 2024.06
- Verified the accuracy of cash amounts in drawers at the start and end of shifts.
- Prepared customer food items in compliance with health code standards.
- Trained staff thoroughly in their job duties, including safety protocols.
- Oversaw employee performance to ensure adherence to company policies and procedures.
- Made sure all beverages were crafted according to recipes and served attractively.
- Offered coaching and feedback to staff on meeting performance expectations.
- Exhibited outstanding customer service, professionally handling customer grievances.
- Built effective customer relationships through amiable interactions and thorough product knowledge.
- Managed and instructed baristas, reinforcing company policies and procedures.
- Kept the work area tidy and fully stocked during shifts.
- Handled customer transactions and provided accurate change as needed.
Conducted opening procedures, including preparing espresso machines for daily use. - Labeled milk containers based on expiration dates for coffee beverages.
Volunteer
Ronald McDonald House Charities of Jacksonville
Jacksonville , FL
2020.12 - 2023.12
- Every year, around Christmas, my coworkers and I travel to the Ronald McDonald house to volunteer.
- Assisted staff with the organization's daily operations.
- Offered guidance and support to fellow volunteers throughout their shifts.
- Cleaned and maintained areas designated for children's play.
- Thoroughly sanitized spaces frequented by children and their parents.
Education
BBA - Psychology
Keiser University
Jacksonville, FLAssociate of Arts - Theatre
South Georgia State College
Waycross, GASkills
- Staff Motivation
- Product Upselling
- Equipment Troubleshooting
- Cash Handling Accuracy
- Barista Training
- Espresso machine operation
- Sales Promotion
- POS System Operation
- Worker Training
- Customer Service
- Food Safety
- Opening and closing procedures
- Teamwork and Collaboration
- Time Management
- Reliability
- Payment Acceptance
- Goal Setting
- Work Station Assignments
- Organizational Skills
- Excellent Communication
- Cash Handling
- Task Delegation
- Food and Beverage Service
- Time management abilities
- Continuous Improvement
- Professional Demeanor
- Multitasking
- Attention to Detail
- Greeting and Seating Guests
- Problem-Solving
- Food safety understanding
- Point of Sale POS Software
- Menu Memorization
- Coffee expertise
- Beverage Preparation
- New Hire Training
- FLUENT IN English
- Positive and professional
- Friendly and outgoing
- Order Taking
- Excellent math skills
- Cash Register Operation
- Team Leadership
- Exceptional customer service
- Speedy and efficient
- Safe Food Handling Practices
- Menu knowledge
- Active listener
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Google Drive
- MS Office
- Public Speaking
- Flexible and Adaptable
Languages
English
Native/ Bilingual
Spanish
Elementary
German
Elementary
Affiliations
- Theatre/Acting
- Solo Singing
- Choir Singing
- Photography
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Singing
Acting
Travel
Photography
Exercise
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursCompany CultureTimeline
Barista Shift Supervisor
Ellianos Coffee
2020.12 - 2024.06
Volunteer
Ronald McDonald House Charities of Jacksonville
2020.12 - 2023.12
BBA - Psychology
Keiser University
Associate of Arts - Theatre
South Georgia State College
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