ALEXIS SOTELO
Spring,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Anywhere Real Estate
Spring, TX
05.2024 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Performed regular follow-up calls to check on customer satisfaction levels.
Sales Rep/Office Administrator
Bankers Life
Spring, TX
12.2023 - 04.2024
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
Patient Care Technician
Memorial Hermann Hospital
The Woodlands, TX
12.2022 - 03.2024
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Call Center Customer Service Representative
Empyrean
Houston, TX
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Patient Care Technician
HCA Northwest
01.2022 - 12.2022
- Transferred, and discharged patients, complying with principles of safe patient handling
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Fostered mobility with regular turning, positioning and ambulating of patients
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Engaged in evidence-based best practices enhancing patient experience
- Performed hourly rounds and responded promptly to call lights
- Turned bedridden patients to avoid bedsores
- Checked vital signs and recorded intake information to monitor patient stability
- Answered patient call signals, signal lights or bells to determine patient needs
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Cashier
Walmart
05.2020 - 01.2022
- Provided efficient and courteous service to customers
- Partnered with security and loss prevention, minimizing shrink
- Resolved and de-escalated issues to address customer concerns
- Delivered service excellence through all points of contact
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards.
Education
High School Diploma -
Uvalde High School
Uvalde, TX05.2022
Skills
- Customer Service
- Account Updating
- Call Management
- Call Center Operations
- Customer Inquiries
- Eligibility Determination
- Documentation and Reporting
- Customer Satisfaction
- Customer Support
- Keyboarding
- Document Scanning
- File Maintenance
- Database entry
- Telephone reception
- Scheduling
- Administrative Support
- Schedule and calendar management
- Calendar Management
- Clerical Support
- Project Coordination
- Bookkeeping
Certification
- American Red Cross Basic Life Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Anywhere Real Estate
05.2024 - Current
Sales Rep/Office Administrator
Bankers Life
12.2023 - 04.2024
Patient Care Technician
Memorial Hermann Hospital
12.2022 - 03.2024
Call Center Customer Service Representative
Empyrean
10.2022 - 01.2023
Patient Care Technician
HCA Northwest
01.2022 - 12.2022
Cashier
Walmart
05.2020 - 01.2022
- American Red Cross Basic Life Support
High School Diploma -
Uvalde High School
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