Alexis Soto
El Paso
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wendys Restaurant
El Paso
04.2023 - 09.2024
- Supervised daily operations and ensured compliance with safety standards.
- Trained new team members on restaurant procedures and customer service expectations.
- Managed inventory levels and coordinated stock replenishment with suppliers.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Handled customer inquiries and resolved complaints effectively to ensure satisfaction.
- Monitored food preparation processes to ensure quality and adherence to recipes.
- Implemented cleaning protocols to maintain a hygienic work environment for staff and guests.
- Collaborated with management to develop strategies for improving team performance and service quality.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
CHILD NUTRITION SERVICES
Socorro ISD
El Paso
11.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Production Worker
Delfingen
El Paso
08.2021 - 11.2021
- Operated machinery to assemble automotive parts efficiently.
- Maintained quality control standards during production processes.
- Collaborated with team members to meet production schedules.
Skills
- Staff training
- Inventory management
- Customer service
- Cash handling
- Food safety
- Staff motivation
- Customer service focus
- Inventory control
- Opening and closing procedures
- Shift leadership
- Machine operation
- Materials inspection
- Quality control
- Adaptability and flexibility
- Production line collaboration
Languages
Spanish
Elementary
Timeline
Shift Manager
Wendys Restaurant
04.2023 - 09.2024
CHILD NUTRITION SERVICES
Socorro ISD
11.2021 - 10.2022
Production Worker
Delfingen
08.2021 - 11.2021