Alexis Stafford
Summary
Results-driven professional with a strong track record in delivering high-quality performance in fast-paced environments. Expertise in communication and problem-solving, enabling effective relationship building and adaptability. Committed to making a positive impact through meaningful work and integrity.
Overview
8
8
years of professional experience
Work History
Health Plan Specialist
Kaiser Permanente
Duluth, GA
06.2022 - Current
- Provide higher-level support to members' inquiries and issues as they utilize the KP Plan and provider services.
- Processed incoming requests for changes in benefit coverage as per established procedures.
Fraud Analyst
PSCU Financial Services
Atlanta, GA
04.2019 - 09.2021
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Documented investigative findings in reports.
Tech Support
Comcast
Atlanta, GA
05.2017 - 02.2019
- Utilizes various software systems, investigative techniques, and troubleshooting expertise to ensure accurate and timely completion of customer service orders and repair tickets.
Education
High School Diploma -
Riverwood High School
Sandy Springs, GA05-2013
Business Administration And Management
Reinhardt University
Waleska, GABusiness Administration
Strayer University
OnlineSkills
Typing speed up to 70 WPM
Effective communication
Time management
Detail-oriented
Reliable
Accountability
Timeline
Health Plan Specialist
Kaiser Permanente
06.2022 - Current
Fraud Analyst
PSCU Financial Services
04.2019 - 09.2021
Tech Support
Comcast
05.2017 - 02.2019
High School Diploma -
Riverwood High School
Business Administration And Management
Reinhardt University
Business Administration
Strayer University
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