Alexis Stevens

Staffing Coordinator

• Main Driver for key initiatives supporting Veterans, Military Spouses, Students, People with Disabilities, Underrepresented Populations, or other Diversity, Equity, and Inclusion efforts
• Analyze projected labor orders, head count planning and candidate generation dashboard metrics to hit key goals
• Develop and maintains community partnerships to generate candidate generation applications
• Facilitates weekly Candidate Generation market strategy meetings and review week over week metric trends
• Analyze Weekly Busniess Review data and bridging
• Host local and national offsite event such as DeafNation Expo with over 9,000 attendees
• Works closely with Engagement Specialist, Economic Development, People with Disabilities /Military Project Manager and Public Relations
• Project managed and support areas such as Zone Yeti escalations, Network P3 SOP creation, resolve network Dragonspine defects, and strategy creation for network Localization Channel
• Manage market and team as supervisors’ proxy
• Mentor and coach team members to help with performance and professional development
• Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands
• Handle candidate escalations and take proper steps to problem solve
• Analyze and ran reporting related to hiring event audits,dashboards and CRM

Staffing Administrator

• Completed post-event audit of event and communicates event metrics to staffing leadership to meet the labor order demands and fill on-time
• Utilized Applicant Tracking System to move candidates through the application process and updates appointment arrival status for New Hire Event and New Hire Orientation
• Resolved candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual New hire technology issues, or assistance with any other concerns
• Utilized Salesforce to monitor information for labor orders and funnel management to eliminate possible risk
• Initiated Candidate onboarding and matching them to the proper requisition

Inbound Support Services

• Promoted to Inbound Support Services within the first month at Amazon, with the direct responsibility for maintaining the link between corporate retail teams and fulfillment center
• Trained 6 out of 10 associates, to learn the correct functions of ISS
• Accountable for making sure all retail request tickets, get prompt response and resolution

Learning Ambassador

• Performed high frequency coaching audits on more than 30 associates daily to improve FPY metrics in key quality categories resulting in 10-20% daily error indicator reduction during shift
• Owned for training incoming employees to use Amazons procedures and safety protocols
• Enforced bin etiquette to ensure all associates are properly stowing items in correct bin locations
• Retrained associates that were performing below expected rate to boost performance

Stow

• Owned storing merchandise in assorted size bins, to be pulled for fulfillment orders
• Stow to make sure virtual and physical locations match the accuracy of inventory, to ensure Customer Experience

• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
• Taught an average of 100 children per school year
• Assisted and supervised 30 children through entire school day