Alexis Swire
Camden,NY
Summary
Dynamic and results-oriented professional with extensive experience in payroll management and customer service, notably at Caesar Rodney School District. Excelled in enhancing payroll accuracy through meticulous audits and fostering team productivity at Wheelhouse. Skilled in office administration and verbal communication, adept at solving complex problems and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Payroll Secretary
Caesar Rodney School District
07.2023 - Current
- Managed payroll for over 1800 employees, ensuring timely and accurate payments.
- Handles sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Enhanced payroll accuracy by implementing thorough auditing and reconciliation processes.
- Contribute to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Enhanced payroll accuracy by conducting thorough audits and identifying discrepancies.
Host Manager and Server
Wheelhouse
04.2021 - 10.2023
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Coordinated staff schedules, rotations and breaks.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
To-Go Specialist
Outback Steakhouse
10.2019 - 07.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE07.2020
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- File Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- Payroll Processing
- Accounts receivable and payable
Certification
- PHRST Training
- FSF Training
Timeline
Financial Payroll Secretary
Caesar Rodney School District
07.2023 - Current
Host Manager and Server
Wheelhouse
04.2021 - 10.2023
To-Go Specialist
Outback Steakhouse
10.2019 - 07.2021
- PHRST Training
- FSF Training
High School Diploma -
Caesar Rodney High School
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