Alexis Taylor
Independence,KY
Summary
Versatile Leader with extensive Management experience who is seeking an opportunity that offers challenge and personal & career development, while allowing service to the company in the most effective way possible. Demonstrates success at taking on routine and complex business challenges with resourceful and creative approach. Desire to gain new skills while utilizing the skillset that is currently had. Recognized as driven, dedicated and hardworking Leader with history of streamlining processes and increasing results.
Overview
9
9
years of professional experience
Work History
Quality Control Coordinator
DHL Express
01.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production standings each day
- Created various Excel documents to provide analytical, planning and coordination support on work-load as reviewing, interpreting, analyzing metrics data to support colleagues in understanding key objectives and high priority targets
- Provided support to Leadership as the EOS Champion, being a guide to colleagues in actioning key objectives for the year, and being the liaison between QCC employees and a multitude of other contacts to achieve goals
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
Ramp Operations Supervisor
DHL Express
08.2018 - 01.2022
- Lead meetings with EE's to obtain suggestions, encourage and promote ideas to align with business needs and benefits, address concerns or issues and foster positive relations among Crews and Management
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness
- Effectively direct Ramp Crew's, and communicate with Tug Dispatch, Ramp Control, and Reloads to collaborate to ensure all Operational tasks are effectively completed and KPI's are met
- Manage 28 EE's directly / all of Ramp Agents due to Supervisory schedules not aligning
Consol Clearance Supervisor
DHL Express
11.2016 - Current
- Worked with U.S. CBP to compliantly clear international Imports
- Managed Team of 24 Leads/Agents
- Worked with Agents/Leads to create Individual Development Plans
- Resolved escalations to ensure customer satisfaction, and create action plan to avoid future occurrence
- Communicated key information to Team through Performance Dialogue Boards, and process changes to other Departments
- Filled in for Managers and requested training on their duties to better support
Billing and DCC Team Lead
DHL Express
Erlanger, KY
05.2016 - 10.2016
- Coached team members in techniques necessary to complete job tasks and completed employee audits.
- Distributed nightly tasks to provide optimal coverage and meet production goals.
- Trained new team members on processes, created Excel-based workload distribution and supported team through migration from paper-based former process, and curated SOP's for reference
Consol Clearance Agent
DHL Express
Erlanger, KY
12.2014 - 05.2016
Education
No Degree - Organizational Leadership
CIM Supervisory Excellence
08.2019
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05.2014
Skills
- Highly dependable
- Excellent problem solving skills
- Driven to always learn and improve
- Outstanding communication skills
- Carrying out tasks diligently
- Active listening
- Accountability
- Ability to work efficiently with others, or alone
- Exceptional computer skills
- Always keeping Team in mind
- Maintaining/tracking information for reports
- Prioritizing tasks
Timeline
Quality Control Coordinator
DHL Express
01.2022 - Current
Ramp Operations Supervisor
DHL Express
08.2018 - 01.2022
Consol Clearance Supervisor
DHL Express
11.2016 - Current
Billing and DCC Team Lead
DHL Express
05.2016 - 10.2016
Consol Clearance Agent
DHL Express
12.2014 - 05.2016
No Degree - Organizational Leadership
CIM Supervisory Excellence
High School Diploma -
Lloyd Memorial High School