Alexis Telles
Kapaa
Summary
Skilled Barista with extensive experience in high-volume customer service and beverage preparation. Excels in training team members and optimizing workflow during peak hours to enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Mokihana Coffee Company
Kapaa
05.2025 - Current
- Prepared high-quality coffee and espresso drinks for customers.
- Engaged with customers to provide exceptional service and build rapport.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register for accurate transaction processing and payments.
- Educated customers on menu items and beverage options available at the shop.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Learned and retained recipes for specialty coffee beverages and seasonal offerings.
- Learned and retained recipes for specialty coffee beverages and seasonal offerings. for specialty coffee beverages and seasonal offerings.
- Followed food safety guidelines to maintain product quality and hygiene standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported the highest standards of conduct and service to support company reputation.
Education
Kapaa High School
Kapaa, HI05-2027
Certificate of Competence - Public Health Education
Kauai Community Collage
Lihue, HI05-2026
Chaminade University of Honolulu
Honolulu, HISkills
- Coffee preparation
- Beverage recommendations
- Recipe retention
- Cash handling
- Customer engagement
- Community outreach
- Team collaboration
- Team leadership
- Project management
- Event planning
- Multitasking and organization
- Performance improvement
- Opening and closing coordination
- Effective communication
- Professional demeanor
Timeline
Barista
Mokihana Coffee Company
05.2025 - Current
Kapaa High School
Certificate of Competence - Public Health Education
Kauai Community Collage
Chaminade University of Honolulu