Alexis Thomas
Long Beach,CA
Summary
Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Overview
4
4
years of professional experience
Work History
CIA/Warehouse Worker
DHL Express
Los Angeles, California
11.2021 - 10.2024
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Received and tracked incoming inventory shipments.
- Transported goods to designated areas within the warehouse facility.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Customer Service Representative
Target
Long Beach, California
10.2020 - 09.2021
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Science - DMS
Cypress College
Cypress, CA06-2027
High School Diploma -
Abram Friedman
Los Angeles, California06-2015
Skills
- Loading and unloading
- Cycle counting
- Shipment unpacking
- Shipping and receiving
- Complaint resolution
- Product education
- Prioritization
- Dispute resolution
- Customer education
- Retail sales customer service
- Payment processing
- Active listening
- Adaptive team player
- Critical thinking
- Multitasking and organization
- Customer service
Timeline
CIA/Warehouse Worker
DHL Express
11.2021 - 10.2024
Customer Service Representative
Target
10.2020 - 09.2021
Associate of Science - DMS
Cypress College
High School Diploma -
Abram Friedman