Alexis Thornton
Jacksonville,FL
Summary
Dynamic Social Media Manager with proven success at Young Talent Division Television, specializing in content creation and analytics. Expert in visual storytelling and customer engagement, I enhance brand awareness through innovative campaigns and strategic audience interaction. Skilled in Adobe Creative Suite, I consistently deliver compelling content that drives engagement and fosters community growth. Goal-oriented professional, well-versed in corporate communication, sales support, and branding. Exceptional writing, editing, and interpersonal skills with internal and external audiences. Deadline-driven, tenacious, and successful at thriving in high-pressure environments. Results-oriented professional brings talents in writing, presenting, and managing communications for diverse audiences and needs. Anticipates roadblocks and pitfalls to proactively manage concerns. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Social Media Manager, Marketing, and Brand
Young Talent Division Television
Tallahassee, FL
12.2024 - Current
- Developed and managed content for social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) to enhance brand awareness and engagement.
- Created and scheduled posts, ensuring alignment with brand messaging, seasonal promotions, and marketing campaigns.
- Engaged with followers by responding to comments, messages, and inquiries to foster community growth.
- Tracked social media analytics to measure performance, identify trends, and optimize content strategy.
- Designed promotional materials, graphics, and advertisements using Canva, Adobe, or similar tools.
Customer Service, Sales, Finance
Icon Orlando
Orlando, FL
01.2016 - 10.2018
- Processed ticket sales and merchandise transactions in a fast-paced environment, ensuring accuracy and efficiency.
- Assisted customers with inquiries, purchases, refunds, and exchanges while providing excellent service.
- Resolved customer issues related to ticketing, seating, pricing, or merchandise, ensuring satisfaction and repeat business.
- Maintained inventory of merchandise, tracked sales trends, and assisted in restocking and display setups.
- Collaborated with event staff, management, and finance teams to ensure seamless operations and compliance with company policies.
Customer Service, Sales, Appointment Setter
David's Bridal
Orlando, FL
07.2017 - 08.2019
- Assisted brides, bridal parties, and customers in selecting wedding gowns, dresses, and accessories, providing a personalized shopping experience.
- Managed appointment scheduling, follow-ups, and customer inquiries via phone, email, and in-store interactions.
- Processed sales transactions, returns, and exchanges while meeting or exceeding sales goals.
- Coordinated with alteration specialists to ensure proper fittings and delivery timelines.
- Handled customer concerns and resolved issues to enhance overall shopping experience.
RADIO HOST/ PRODUCER
WANM 90.5 The Flava Station
Jacksonville, Florida
01.2022 - 01.2024
- Host of the Close Friends Talk Show with four other women who come together to discuss trending topics, important situations, and important matters that are taking place currently.
- Support premium business teams to align their strategies and executions to the brand's on-air delivery.
- Conducted interviews with artists, community leaders, and influencers, bringing fresh perspectives to the audience.
- Managed audio production, including editing, mixing, and scheduling music playlists using broadcasting software.
- Engaged with listeners through social media, call-ins, and live events to increase audience interaction.
News reporter Intern
Capital Outlook Newspaper
01.2023 - Current
- Researched and wrote news articles on politics, community events, and current affairs in Tallahassee.
- Conducted interviews with local officials, business owners, and residents to provide accurate and engaging news coverage.
- Assisted with fact-checking, editing, and formatting articles before publication.
- Managed deadlines and collaborated with senior journalists and editors to develop compelling news stories.
- Utilized AP Style guidelines to maintain professional and consistent writing standards.
STAFF WRITER
Florida A&M University/ The Famuan
Jacksonville, Florida
01.2021 - 01.2022
- Host of talk show at FAMU with my co-host, we come together to discuss what is all trending in the entertainment world and discuss important topics and situations
- Creating the weekly script per episode faithfully
- Creative direct and edit each episode before being posted
- Dedicatedly pitch new story ideas that is trending every week to research, inform, write about and publish per week
- Ensure quality of marketing and creative briefs
- Meeting deadlines and making sure all my sources and research are correct
Education
Bachelor of Science - Broadcast Journalism
FLORIDA A&M UNIVERSITY
Tallahassee, FL12-2024
Associate of Arts - Arts And Entertainment Management
VALENCIA COMMUNITY COLLEGE
Orlando, FL12-2020
Skills
- Visual storytelling
- Editing
- Research
- Public speaking
- Communication Skills
- Social media marketing
- Content creation
- Market research
- Broadcast production
- Social media management
- Visual design
- Photography and videography
- Content development
- Analytics and reporting
- Adobe creative suite
- Analytics reporting
- Blogger relations
- Networking and relationship building
- Verbal and written communication
- Microsoft Project
- Outlook configuration
- Customer service
- OneDrive for business
- Customer engagement
- Windows virtual desktop
- Project management
- Microsoft Word
- Data management
- Creative writing
- Audio production
- Research skills
- Research and writing
- Interviewing techniques
- Film and video production
- Data analysis
- Graphic design
- Speedy typing
References
Douglas Blackburn, Professor, Florida A&M University, douglas.blackburn@famu.edu, 607-435-0068
Accomplishments
- Graduated with honors from Florida A&M University with my Bachelors Of Science in Broadcast Journalism
Timeline
Social Media Manager, Marketing, and Brand
Young Talent Division Television
12.2024 - Current
News reporter Intern
Capital Outlook Newspaper
01.2023 - Current
RADIO HOST/ PRODUCER
WANM 90.5 The Flava Station
01.2022 - 01.2024
STAFF WRITER
Florida A&M University/ The Famuan
01.2021 - 01.2022
Customer Service, Sales, Appointment Setter
David's Bridal
07.2017 - 08.2019
Customer Service, Sales, Finance
Icon Orlando
01.2016 - 10.2018
Bachelor of Science - Broadcast Journalism
FLORIDA A&M UNIVERSITY
Associate of Arts - Arts And Entertainment Management
VALENCIA COMMUNITY COLLEGE
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