Alexis Tice
Reedsville,WV
Summary
Through my experience I’ve grown to be dependable and adaptable. I’ve acquired a strong willingness to learn and grow. I thrive both independently and in collaborative team environments, maintaining a positive, solutions-focused mindset and viewing challenges as opportunities for success. I view myself as organized and detail-oriented, with expertise in account
Overview
4
4
years of professional experience
Work History
Universal Banker
TRUIST
Frostburg, MD
07.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Ttec
Morgantown, WV
10.2022 - 04.2024
- Demonstrated mastery of customer service call script within specified timeframes.
- Responded to general inquiries from staff and clients via telephone, mail and email.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Worked with upper management to facilitate appropriate changes and improve customer satisfaction.
- Provided accurate and appropriate information in response to customer inquiries.
- Determined charges for services requested, collected deposits and payments, and arranged for billing.
- Built customer loyalty by placing follow-up calls for customers reporting issues.
- Fulfilled requests by clarifying desired information, completing transactions and forwarding requests.
- Improved call center functionality and service capacity by promptly resolving customer complaints.
- Made appropriate account corrections to resolve customer problems.
HOME HEALTHCARE ASSISTANT
Virginia Write
Crespetown, MD
06.2022 - 08.2022
- Prepared and served meals in alignment with established dietary restrictions.
- Provided efficient and courteous service to customers at all times.
- Performed variety of duties as requested by client, such as obtaining household supplies and running errands.
- Promoted mental awareness and wellbeing with regular conversations and engagement.
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs.
SANDWICH ARTIST
Subway
Reedsville, WV
04.2021 - 08.2021
- Wrapped customer sandwiches and prepared to-go orders in disposable bags.
- Grated and sliced cheeses for sandwiches and flatbreads.
- Handled cash and credit card transactions and handed back correct change.
- Sanitized plates and utensils and wiped down work stations.
- Used thermometers to check food and refrigerator temperatures.
- Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
- Answered customer questions regarding ingredients and nutrition facts.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
- Accepted payment from customers and made change as necessary.
Education
No Degree - Business Management And Human Resource And Develop
Allegany College of Maryland
Cumberland, MDBible
Free Gospel Bible Institute
Export, PA08.2021
Skills
- Customer Service
- Medical Knowledge
- Clerical work
- Financial advising
- Analytical thinking
ART
I am creative and imaginative.
Timeline
Universal Banker
TRUIST
07.2024 - Current
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Ttec
10.2022 - 04.2024
HOME HEALTHCARE ASSISTANT
Virginia Write
06.2022 - 08.2022
SANDWICH ARTIST
Subway
04.2021 - 08.2021
Bible
Free Gospel Bible Institute
No Degree - Business Management And Human Resource And Develop
Allegany College of Maryland