Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexis Timmons

Alexis Timmons

North Charleston,SC

Summary

Dynamic and results-driven professional with nearly 20 years of experience in business management, offering a unique blend of administrative expertise and creative problem-solving skills. Proven track record of driving growth and enhancing client satisfaction across diverse industries, including construction, food and beverage, and business consulting. As the sole female employee and office manager of both Screenmobile of Charleston and Phantom Screens Charleston, significantly contributed to client satisfaction, resulting in more than double the annual online reviews for the company. Committed to continuous personal and professional development while fostering a collaborative team environment that prioritizes success for employees and the organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager /Business Office Coordinator

Screenmobile of Charleston & Phantom Screens Charleston
Charleston, SC
02.2019 - 12.2022
  • Led office operations for a brother-owned franchise, being the sole employee and only female, demonstrating adaptability and resilience. Developed and executed a new commercial client packet, streamlining client onboarding and enhancing service quality. Conducted a comprehensive review of six years of records, identifying areas for improvement and ensuring compliance. Oversaw system error checks and corrections, optimizing data accuracy and operational performance. Partnered with the company's accountant to manage financial transactions, ensuring accurate payment processing and client satisfaction.
  • Directed client communications throughout project timelines to achieve high satisfaction levels and generate positive online reviews. Championed service excellence in line with company standards, reinforcing a strong commitment to quality. Led the development and implementation of new procedures as office manager, enhancing operational efficiency and team performance.
  • **Streamlined office communication protocols to ensure prompt responses to client inquiries and requests.**
  • **Coordinated service job quality assurance checks, ensuring adherence to company standards and client satisfaction.**
  • **Implemented digital filing systems to enhance document retrieval efficiency and reduce physical storage needs.**
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, text messaging, or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

Office Manager

911 Service Today Appliance Repair
James Island, SC
04.2016 - 12.2018
  • Achieved operational efficiency by effectively managing daily office tasks, resulting in streamlined processes for phone handling, invoice processing, job scheduling, data entry, and filing. Elevated team performance through establishing efficient processes for the "drop Off Screens" Service and active involvement in cross-departmental coordination for technician travel routes and service assignments. Strengthened office-technician relationships through dedicated communication efforts, enhancing collaboration within the work environment. Improved installation processes by efficiently ordering and logging parts upon delivery, leading to timely project completions. Developed robust relationships with distributors, ensuring adherence to return and credit protocols, which facilitated smoother operations.
  • Personally rebuilt the currently shut down warranty department and managed comprehensive operations for 911 Service Today. Negotiated recovery of payments from previous mishandled cases, resulting in improved financial standing. Cultivated and strengthened relationships with manufacturers to foster collaboration. Redesigned warranty processes to enhance operational efficiency. Oversaw management of 10 separate manufactory's warrant contracts, with ongoing efforts to expand partnerships. Supervised job scheduling and claims processing to optimize workflow. Partnered with accountant, manufacturer, and distributor for thorough part reimbursement verification in Whirlpool claims process. Focused on maintaining strategic relationships with manufacturers to drive growth in warranty department. Initiated vent cleaning service for local community, successfully attracting repeat business for 911 Service Today.

Owner Operator

Sikes Welding
Owensboro, KY
05.2013 - 06.2016
  • As owner of this family business, I was involved in all aspects of this business including but not limited to; Bookkeeping, Bill Payment, Managing Expenses, Scheduling, Accounts Payable/Receivable, Customer Service, Sales, Inventory, Biding, Hiring & Firing, Licensing, Insurance, KYDOT, etc.

Personal Assistant

Animal Bookings & Promotions
Owensboro, KY
01.2010 - 01.2016
  • As the personal assistant to Maria Reed of Animal Bookings & Promotions a well-known music & booking agent out of Owensboro Kentucky, Evansville Indiana, Nashville Tennessee I learned many trades and skills. Bartending, ticket sales, promoting bands and shows, set up breakdown of equipment, transporting equipment, meet and greet with “stars” of many different music genre, social networking, assisting the bands with any personal needs, just to name a few. I assisted her in keeping her accounting books current and advising her in the legalities that come along with owning a personal business.
  • Owner - Maria Reed 270-570-5285

Owner

Patriot Gun & Pawn
Owensboro, KY
10.2009 - 03.2013
  • October 2009 to March 2013 (closed)
  • This a family business, owned by my ex-husband G. M. Sikes and myself. I was responsible for all Bookkeeping, Answering Phones, Bill Payments, Accounts Payable/Receivable, Customer Service, Sales and Pawns, Filing and Data Entry, Firearms Sales in Shop and at Large Vendor Events, Educating Clients, Inventory, Managing Expenses, and anything else that was needed. Managing the (FFL) Federal Firearms License paperwork and working the ATF Agents when needed and managing the City Police Pawn Logs daily. Pawn & Gun sales was a big part of this business.

Education

Bachelor of Science Degree - World Religions, Psychology, & Ethics, Special Studies, Paralegal Studies & Humanities

Kentucky Wesleyan College
Owensboro, Kentucky
01-2016

Skills

  • Valid Drivers license - 011362751
  • Office Management, customer service, & business coordinator
  • Work Orders, invoicing & payment receipts, & data entry
  • Basic knowledge of construction, power tools, & hand tools
  • Document Creation(Liability Release, NDA, QR Codes, etc)
  • Manufacturer's warranty claims processes
  • Scheduling technician's work routes & fleet maintenance
  • Policy and procedure modification to streamline the company's continuous improvement
  • Multitasking and organization, attention to detail, time management, & creative problem-solving
  • Phone, email etiquette, as well as clear oral/written communication skills

Certification

CyberWorx Inc.

Online Certificate Program

*Accredited IACET Provider*

- Enrollment Date -

October 2025

- Completion Date -

February 2026

Certificates Awarded:

  • Introduction and Understanding of OSHA - JFFA55J
  • Construction Safety - Prevention Program- Disciplinary Policy Employer Responsibility - MMVA55J
  • Construction Safety - Prevention Program- Hazard Identification Plan - 5JVE55J
  • Construction Safety - Prevention Program- OSHA Inspections - 9DF555J
  • Construction Safety - Prevention Program- Leadership Commitment to Operational Safety - TTVH55J
  • Construction Safety - Prevention Program- PPE - X9VL55J
  • Construction Safety - Prevention Program- Safety Inspection Procedure - Y2HW55J
  • Construction Safety - Prevention Program- Worker Rights Anti-Retaliation - D8HN55J
  • Construction Safety - Prevention Program- Workplace Safety Employee Engagement - ADHP55J
  • Construction Safety - Prevention Program- Workplace Safety Rules Hazard Control - FRH555J
  • Construction Hazards - YPFP55J
  • Adult and Child CPR (Corrections) - V3344DJ
  • Basic First Aid - Y1LYULJ
  • Electrical Safety - EV2N4DJ
  • Electricity - J13A4DJ
  • Falls in Construction - T3W255J
  • Forklift- Material Handling - D52Z4DJ
  • Forklift Safety - AA304DJ
  • Mold Safety Awareness - K62J4DJ
  • Preventing Violence at the Workplace - Retail - YAMKULJ
  • The Safe Food Handler - A9LPULJ
  • Reducing Foodborne Illness Risk Factors in Food Service and Retail Establishments - 4VLLULJ

  • Ergonomics for Food Service and Retail - HVM2ULJ
  • Food Service Worker- Annual Food Safety Training - HALVULJ

Timeline

Office Manager /Business Office Coordinator

Screenmobile of Charleston & Phantom Screens Charleston
02.2019 - 12.2022

Office Manager

911 Service Today Appliance Repair
04.2016 - 12.2018

Owner Operator

Sikes Welding
05.2013 - 06.2016

Personal Assistant

Animal Bookings & Promotions
01.2010 - 01.2016

Owner

Patriot Gun & Pawn
10.2009 - 03.2013

Bachelor of Science Degree - World Religions, Psychology, & Ethics, Special Studies, Paralegal Studies & Humanities

Kentucky Wesleyan College