Alexis Timmons

• Led office operations for a brother-owned franchise, being the sole employee and only female, demonstrating adaptability and resilience. Developed and executed a new commercial client packet, streamlining client onboarding and enhancing service quality. Conducted a comprehensive review of six years of records, identifying areas for improvement and ensuring compliance. Oversaw system error checks and corrections, optimizing data accuracy and operational performance. Partnered with the company's accountant to manage financial transactions, ensuring accurate payment processing and client satisfaction.
• Directed client communications throughout project timelines to achieve high satisfaction levels and generate positive online reviews. Championed service excellence in line with company standards, reinforcing a strong commitment to quality. Led the development and implementation of new procedures as office manager, enhancing operational efficiency and team performance.
• **Streamlined office communication protocols to ensure prompt responses to client inquiries and requests.**
• **Coordinated service job quality assurance checks, ensuring adherence to company standards and client satisfaction.**
• **Implemented digital filing systems to enhance document retrieval efficiency and reduce physical storage needs.**
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls, text messaging, or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

• Achieved operational efficiency by effectively managing daily office tasks, resulting in streamlined processes for phone handling, invoice processing, job scheduling, data entry, and filing. Elevated team performance through establishing efficient processes for the "drop Off Screens" Service and active involvement in cross-departmental coordination for technician travel routes and service assignments. Strengthened office-technician relationships through dedicated communication efforts, enhancing collaboration within the work environment. Improved installation processes by efficiently ordering and logging parts upon delivery, leading to timely project completions. Developed robust relationships with distributors, ensuring adherence to return and credit protocols, which facilitated smoother operations.
• Personally rebuilt the currently shut down warranty department and managed comprehensive operations for 911 Service Today. Negotiated recovery of payments from previous mishandled cases, resulting in improved financial standing. Cultivated and strengthened relationships with manufacturers to foster collaboration. Redesigned warranty processes to enhance operational efficiency. Oversaw management of 10 separate manufactory's warrant contracts, with ongoing efforts to expand partnerships. Supervised job scheduling and claims processing to optimize workflow. Partnered with accountant, manufacturer, and distributor for thorough part reimbursement verification in Whirlpool claims process. Focused on maintaining strategic relationships with manufacturers to drive growth in warranty department. Initiated vent cleaning service for local community, successfully attracting repeat business for 911 Service Today.

• As owner of this family business, I was involved in all aspects of this business including but not limited to; Bookkeeping, Bill Payment, Managing Expenses, Scheduling, Accounts Payable/Receivable, Customer Service, Sales, Inventory, Biding, Hiring & Firing, Licensing, Insurance, KYDOT, etc.

• As the personal assistant to Maria Reed of Animal Bookings & Promotions a well-known music & booking agent out of Owensboro Kentucky, Evansville Indiana, Nashville Tennessee I learned many trades and skills. Bartending, ticket sales, promoting bands and shows, set up breakdown of equipment, transporting equipment, meet and greet with “stars” of many different music genre, social networking, assisting the bands with any personal needs, just to name a few. I assisted her in keeping her accounting books current and advising her in the legalities that come along with owning a personal business.
• Owner - Maria Reed 270-570-5285

• October 2009 to March 2013 (closed)
• This a family business, owned by my ex-husband G. M. Sikes and myself. I was responsible for all Bookkeeping, Answering Phones, Bill Payments, Accounts Payable/Receivable, Customer Service, Sales and Pawns, Filing and Data Entry, Firearms Sales in Shop and at Large Vendor Events, Educating Clients, Inventory, Managing Expenses, and anything else that was needed. Managing the (FFL) Federal Firearms License paperwork and working the ATF Agents when needed and managing the City Police Pawn Logs daily. Pawn & Gun sales was a big part of this business.

• I chose this Bachelors Degree Program because I dreamed of teaching tolerance. I believe that tolerance is what will be needed to preserve the bonds within the family structure and strengthen our American communities. By ending the fear based hatred for the misunderstood lifestyles (ethnic, religion, sexual, identity, etc.), I believe we can stop the breakdown of our communities and families in today's America. Through promoting the importance of acceptance, knowledge, respect, kindness & forgiveness we will begin to see wide spread growth and transformation. Learning tolerance can help stop the disintegration of the American society and allow the much needed healing process to start. The American people were once recognized as a strong people, once healed & reunited we will be seen in that light again.

*** I have not completed my degree because the school canceled the program and then life got busy. I do plan on finishing at some point in the future.***