Alexis Torres
Asbury Park,New Jersey
Summary
Dynamic leader with a proven track record at Capital City Rescue Mission, excelling in operations management and team building. Expert in enhancing productivity by over 30% through strategic planning and effective mentorship. Skilled in risk assessment and interpersonal communication, adept at fostering relationships and driving performance improvement. Resourceful Intern Supervisor known for productivity and efficient task completion. Skilled in leadership, communication, and conflict resolution to ensure smooth operations and team cohesion. Excel in time management, problem-solving, and adaptability, leveraging these soft skills to guide interns toward success and professional growth.
Overview
5
5
years of professional experience
Work History
Intern Supervisor
Market Street Mission
Asbury Park, New Jersey
03.2023 - 01.2025
- Assigned tasks to individual interns based on their skill sets and interests.
- Provided guidance and support to interns on projects, tasks and activities.
- Developed strategies to help interns develop professional skills, such as communication and problem-solving techniques.
- Provided regular feedback on intern performance to ensure expectations were being met or exceeded.
- Created an environment conducive for learning by fostering open dialogue between supervisors and interns.
- Assisted in the development of training plans for interns.
- Advised senior management on best practices related to the supervision of interns.
- Supported interns and junior team members with strategy and operations.
- Mentored newly hired employees and interns by monitoring job progress and delegating tasks.
- Delegated work to staff, setting priorities and goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Missionary Intern
Market Street Mission
Asbury Park, NJ
01.2023 - 03.2023
- Developed and implemented strategies to support the mission of the organization.
- Collaborated with other missionaries in the field to share best practices, resources, and ideas.
- Facilitated group discussions with members of the community to identify common challenges and needs.
- Supported daily operations of the missionary office, such as filing documents or answering phone calls.
- Worked collaboratively with volunteers who were assigned tasks related to mission work.
- Prepared presentations on biblical topics for educational purposes.
- Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
- Met individuals to deliver Bibles, spread word of Christ and lead prayers.
- Led worship services to share faith with congregants and community.
- Supported people going through difficult times by offering counseling, supplies and housing.
Assistant Director of Operations
Capital City Rescue Mission
Albany, NY
01.2021 - 12.2022
- Handled administrative tasks such as document preparation, filing, record keeping.
- Ensured compliance with all applicable laws and regulations pertaining to operations management.
- Established policies and procedures for the department in accordance with company standards.
- Assisted in developing strategic plans that align with organizational objectives.
- Directed staff training sessions to foster professional development.
- Maintained relationships with vendors, negotiating contracts as necessary.
- Oversaw hiring process of new employees, including interviewing candidates and onboarding them into the organization.
- Conducted performance reviews of staff, providing feedback to ensure optimal productivity.
- Collaborated closely with senior management on projects involving operational improvements.
- Provided guidance and leadership to team members, ensuring they meet their targets.
- Implemented strategies to improve operational efficiency and reduce costs.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
- Created detailed reports on key performance indicators to track progress against goals.
- Researched industry trends and best practices, recommending changes as needed.
- Monitored daily operations, identifying areas for improvement and implementing solutions accordingly.
- Identified potential risks associated with operations processes, proposing mitigating solutions.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Established operational guidelines and identified opportunities for improvement.
- Contributed to organizational strategic direction to improve products and services.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Assessed reports and adjusted workflows to realign with targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Resident Assistant
Capital City Rescue Mission
Albany, NY
01.2020 - 12.2020
- Responded to emergency situations within the residence hall.
- Developed positive relationships with all members of the residence hall community.
- Maintained accurate records of incidents that occurred in the residence hall.
- Monitored assigned areas for cleanliness and security purposes.
- Served as an information resource for residents regarding campus services.
- Mentored new resident assistants during their training period.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Completed routine rounds, checking with residents to meet care needs.
- Responded and assisted with diverse needs of residents on wing.
- Served as positive role model for diverse group of individuals.
- Welcomed new residents and assisted with community adjustment.
- Acted as a liaison between residents and campus services, facilitating access to support as needed.
- Monitored the condition of communal areas, reporting maintenance issues promptly.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided conflict resolution and mediation between residents to maintain a positive living environment.
- Improved patient outlook and daily living through compassionate care.
- Maintained student safety by enforcing compliance with campus rules.
- Assisted in the enforcement of residence hall policies to ensure a safe and respectful community.
- Created a welcoming and inclusive environment for all residents, celebrating diversity and promoting equity.
- Maintained clean and well-organized environment for client happiness and safety.
- Responded to resident inquiries and concerns in a timely and empathetic manner.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Interfaced with residents to address and resolve complaints or grievances.
- Developed and deepened relationships with residents and fellow staff.
- Conducted regular rounds to keep residents and areas safe and secure.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Answered telephones and routed calls or delivered messages.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Administered, coordinated or recommended disciplinary and corrective actions.
Education
Associate of Arts - Christian Studies
City Vision University
Kansas City, MOSkills
- Task delegation
- Mentorship
- Feedback delivery
- Cross-functional coordination
- Bookkeeping
- Scheduling
- Quality control
- Coordinate schedules
- Interpersonal communication
- Crisis management
- Problem-solving aptitude
- Team building
- Process improvement
- Conflict resolution
- Staff management
- Problem-solving abilities
- Customer service
- Inventory control
- Problem-solving
- Team collaboration
- Support services
- Workflow coordination
- Team management
- Budget management
- Administrative procedures
- Multitasking capacity
- Coaching and mentoring
- Event coordination
- Inventory management
- Policy and procedure modification
- Performance improvement
- Self motivation
- Enforce policies
- Productivity improvement
- Active listening
- Analytical thinking
- Operations management
- Schedule coordination
- Relationship building
- Schedule management
- Facilities maintenance
- Adaptability
- Risk assessment
- Documentation and control
- Teamwork
- Staff training
- Handling complaints
- Communication skills
- New hire orientation
- Interpersonal skills
- Leadership and change management
Timeline
Intern Supervisor
Market Street Mission
03.2023 - 01.2025
Missionary Intern
Market Street Mission
01.2023 - 03.2023
Assistant Director of Operations
Capital City Rescue Mission
01.2021 - 12.2022
Resident Assistant
Capital City Rescue Mission
01.2020 - 12.2020
Associate of Arts - Christian Studies
City Vision University
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