ALEXIS TOTTEN
Chipley,USA
Summary
I am a highly compassionate special needs caregiver known for highly productive and efficient completion of tasks. Possess specialized skills in behavior modification, adaptive communication techniques, and personalized care planning. Excel in empathy, patience, and active listening, ensuring exceptional care and support tailored to individual needs.
I am with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
On top of being a caregiver for over two years, I have also worked in the food industry as a cashier, server, and host.
With this i have became an enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.Successful in teaching junior employees how to maximize performance.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
And an a highly motivated server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
Chipley, FL
03.2024 - 01.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
Special Needs Caregiver
Arc of Washington County
Chipley, FL
01.2024 - 01.2025
- Provided direct care and support to individuals with special needs in a residential setting.
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
- Ensured that all safety precautions were followed during recreational activities.
- Administered medications as prescribed by physician or psychiatrist.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Facilitated communication between clients, families, caregivers, and professionals involved in the care plan process.
- Created a supportive environment where clients felt safe expressing themselves without fear of judgement or ridicule.
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Maintained accurate records of tasks completed including progress notes detailing client interactions and behaviors observed.
- Attended training sessions on relevant topics such as First Aid and CPR certification, medication administration procedures..
- Redirected poor behavior using positive reinforcement.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Provided compassionate care and supervision to individuals with special needs, ensuring their safety and well-being.
- Kept detailed records of care provided, progress made, and any incidents or concerns.
- Monitored and reported changes in clients' physical condition, behavior, or needs to healthcare professionals.
- Managed challenging behaviors and crises with patience, understanding, and effective strategies.
Live-In Caregiver
Community Base Opportunities
Panama City, FL
08.2022 - 01.2024
- Assisted with daily living activities, running errands, and household chores
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Monitored clients' overall health and well-being and noted significant changes
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Provided compassionate and patient-focused care to cultivate well-being
- Entrusted to handle confidential and sensitive situations in professional matter
- Entrusted to count and pass out medication to each client and track it in medicine book
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Guided patients to restroom to support bladder and bowel relief requirements
- Recorded status and duties completed in logbooks for management
- Recognized and reported abnormalities or changes in patients' health status to other house staff and boss
Hostess
Harry's Seafood Bar & Grille
Tallahassee, FL
04.2022 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Completed daily side work and opening and closing duties without fail
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Input orders accurately into POS terminal, split bills and accepted payments
- Took initial drink orders and relayed information to wait or bar staff
- Resolved customer service and food-related issues to maintain guest satisfaction.
Server
Applebee's Grill + Bar
Panama City, FL
07.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Increased sales significantly by upselling higher-end products to customers
- Checked guests' identification before serving alcoholic beverages
- Inspected dishes and utensils for cleanliness
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
Cashier
Kentucky Fried Chicken
Panama City, FL
03.2019 - 07.2021
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accurate
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Lifted up to 20 pounds at once and used forklift to move heavier loads
- Greeted customers and answered any questions they had about the store's products and services.
Education
Facial Specialist
Pensacola State College
Pensacola, FL05-2025
Some College (No Degree) - Psychology
Gulf Coast State College
Panama City, FLSkills
- Attention to Detail
- Critical Thinking
- Multitasking Abilities
- Problem-Solving
- First Aid/CPR
- Cultural Awareness
- Customer Relations
- Progress Documentation
- Basic Housekeeping
- Meal Preparation
- Dependable and Responsible
- Patient Care
- Medication Administration
- Records Management
- Client Documentation
- First Aid and Safety
- Client Transportation
- Supportive Companionship
- Respectful and Compassionate
- Emotional support
- Personal hygiene assistance
- Empathetic listening
- Medical Chart Documentation
- Table Bussing
- Daily Specials Memorization
- Table Setting
- Safe Food Handling
- Food Inspection
- Supply Restocking
- Guest Engagement
- Cash Handling
- Sales Expertise
- Food Spoilage Prevention
- Performance Improvement
- Quality Control
- Item Promotion
- Guest Seating
- Suggestive Selling
- Front-Of-House Display Creation
- Menu Presentation
- Drawer Balancing
- Cash Register Operation
- Payment Collection
- POS Systems
- Customer Service
- Guest Inquiries
- Conflict Resolution
- Order Taking
- Cash Handling and Management
- Complex Problem-Solving
- Inventory Management
- Order Packaging
- Product restocking
- Issue Resolution
- Money Handling
- Behavior redirection
- Client documentation
- Care plan assessment
- Compassionate Caregiving
- Adaptive Learning
- Nonviolent Crisis Intervention
- Laundry Management
- Feeding Assistance
- Beverage Preparation
- Coffee expertise
- Latte art
- Menu Memorization
- Calm Demeanor
- Speedy and efficient
- Front counter maintenance
- Excellent math skills
- Hospitality service expertise
- Team Player
- Friendly and outgoing
- Solid problem solver
Certification
First Aid/CPR Certified
Timeline
Cashier
Dunkin' Donuts
03.2024 - 01.2025
Special Needs Caregiver
Arc of Washington County
01.2024 - 01.2025
Live-In Caregiver
Community Base Opportunities
08.2022 - 01.2024
Hostess
Harry's Seafood Bar & Grille
04.2022 - 07.2022
Server
Applebee's Grill + Bar
07.2021 - 02.2022
Cashier
Kentucky Fried Chicken
03.2019 - 07.2021
Facial Specialist
Pensacola State College
Some College (No Degree) - Psychology
Gulf Coast State College