Alexis Troy
Whittier,CA
Summary
Accomplished retail professional with 8+ years managing store operations and developing high-performing teams. Skilled in inventory control and customer engagement strategies. Track record of increasing sales and ensuring operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Build-A-Bear Workshop
05.2024 - 01.2025
- Trained and onboarded new employees on customer service standards, POS systems, cash handling, and safety procedures
- Assisted with daily store operations, staff supervision, and inventory accuracy
- Resolved customer concerns efficiently while maintaining brand standards
Assistant Manager
Build-A-Bear Workshop
05.2024 - 01.2025
- Trained and onboarded new employees on customer service standards, POS systems, cash handling, and safety procedures
- Assisted with daily store operations, staff supervision, and inventory accuracy
- Resolved customer concerns efficiently while maintaining brand standards
Team Lead / Retail Operations
BevMo!
09.2023 - 05.2024
- Managed opening and closing procedures, cash reconciliation, and bank deposits
- Led Wine Department operations including inventory organization, floor moves, and product education
- Supervised and coached associates to meet performance and service expectations
- Identified operational gaps and implemented workflow improvements
Team Lead / Retail Operations
BevMo!
09.2023 - 05.2024
- Managed opening and closing procedures, cash reconciliation, and bank deposits
- Led Wine Department operations including inventory organization, floor moves, and product education
- Supervised and coached associates to meet performance and service expectations
- Identified operational gaps and implemented workflow improvements
Retail Operations Manager
Goodwill
04.2023 - 08.2023
- Oversaw daily store operations including scheduling, merchandising, and customer service
- Delegated tasks based on employee strengths to improve efficiency
- Reported staff performance and training needs to upper management
Retail Operations Manager
Goodwill
04.2023 - 08.2023
- Oversaw daily store operations including scheduling, merchandising, and customer service
- Delegated tasks based on employee strengths to improve efficiency
- Reported staff performance and training needs to upper management
Assistant Manager
Hustler Hollywood
04.2021 - 11.2022
- Increased store sales by approximately 10% through inventory optimization and sales coaching
- Managed cash flow, register audits, and loss prevention measures
- Trained and mentored staff to improve customer satisfaction and loyalty engagement
- Streamlined inventory processes, reducing discrepancies and improving availability
Assistant Manager
Hustler Hollywood
04.2021 - 11.2022
- Increased store sales by approximately 10% through inventory optimization and sales coaching
- Managed cash flow, register audits, and loss prevention measures
- Trained and mentored staff to improve customer satisfaction and loyalty engagement
- Streamlined inventory processes, reducing discrepancies and improving availability
Assistant Manager
Crocs
01.2017 - 04.2021
- Supervised teams of up to 15 employees, including hiring, training, and scheduling
- Executed visual merchandising strategies to drive sales and brand consistency
- Monitored KPIs and sales performance to identify growth opportunities
- Ensured compliance with company policies and security procedures
Assistant Manager
Crocs
01.2017 - 04.2021
- Supervised teams of up to 15 employees, including hiring, training, and scheduling
- Executed visual merchandising strategies to drive sales and brand consistency
- Monitored KPIs and sales performance to identify growth opportunities
- Ensured compliance with company policies and security procedures
Store Manager (Seasonal)
Spirit Halloween
08.2020 - 11.2020
- Managed full store operations including staffing, payroll, inventory, and sales targets
- Recruited and trained seasonal employees to meet high-volume demand
- Controlled labor costs while maintaining service standards
Store Manager (Seasonal)
Spirit Halloween
08.2020 - 11.2020
- Managed full store operations including staffing, payroll, inventory, and sales targets
- Recruited and trained seasonal employees to meet high-volume demand
- Controlled labor costs while maintaining service standards
Assistant Manager
Tuesday Morning
03.2017 - 07.2019
- Achieved weekly and monthly sales goals through upselling and merchandising strategies
- Conducted employee coaching and performance feedback sessions
- Handled customer escalations, returns, and service recovery
Assistant Manager
Tuesday Morning
03.2017 - 07.2019
- Achieved weekly and monthly sales goals through upselling and merchandising strategies
- Conducted employee coaching and performance feedback sessions
- Handled customer escalations, returns, and service recovery
Coach | Team Development
Student Success Institution, Inc.
07.2016 - 06.2018
- Led groups of 20–25 students focusing on teamwork, wellness, and discipline
- Designed lesson plans on nutrition, fitness, and personal development
- Provided academic and behavioral support in a structured environment
Coach | Team Development
Student Success Institution, Inc.
07.2016 - 06.2018
- Led groups of 20–25 students focusing on teamwork, wellness, and discipline
- Designed lesson plans on nutrition, fitness, and personal development
- Provided academic and behavioral support in a structured environment
Education
Associate Degree - Sociology
Citrus College
Glendora, CASkills
Retail Operations Management
Team Leadership & Training
Inventory Control
Visual Merchandising
Cash Handling & Loss Prevention
Sales Strategy
Customer Experience
Employee Scheduling
Hiring & Onboarding
Operational Efficiency
Performance Coaching
Personal Information
Title: ASSISTANT RETAIL STORE MANAGER
Timeline
Assistant Manager
Build-A-Bear Workshop
05.2024 - 01.2025
Assistant Manager
Build-A-Bear Workshop
05.2024 - 01.2025
Team Lead / Retail Operations
BevMo!
09.2023 - 05.2024
Team Lead / Retail Operations
BevMo!
09.2023 - 05.2024
Retail Operations Manager
Goodwill
04.2023 - 08.2023
Retail Operations Manager
Goodwill
04.2023 - 08.2023
Assistant Manager
Hustler Hollywood
04.2021 - 11.2022
Assistant Manager
Hustler Hollywood
04.2021 - 11.2022
Store Manager (Seasonal)
Spirit Halloween
08.2020 - 11.2020
Store Manager (Seasonal)
Spirit Halloween
08.2020 - 11.2020
Assistant Manager
Tuesday Morning
03.2017 - 07.2019
Assistant Manager
Tuesday Morning
03.2017 - 07.2019
Assistant Manager
Crocs
01.2017 - 04.2021
Assistant Manager
Crocs
01.2017 - 04.2021
Coach | Team Development
Student Success Institution, Inc.
07.2016 - 06.2018
Coach | Team Development
Student Success Institution, Inc.
07.2016 - 06.2018
Associate Degree - Sociology
Citrus College