Alexis Urbina

• Worked with various complex systems & hardware of Microsoft & Amazon servers.
• Setting up racks with correct configuration to switches & cables from patch panel so they start running automated stress test flow.
• Troubleshooting & identifying errors with corrective action in repairing failing components.
• Failure Analysis of various different errors and being able to identify test error scripts that need to be escalated to test team & engineers.
• Working with a team of technician peers & helping each other identify errors. Helping improve work quality as a team & give them more knowledge about test flow, scripts, commands & troubleshooting methods.

• Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
• Fully understanding workflow and daily production goals.
• Coaching associates to work safely at all times.
• Working directly with Area Managers & actively keeping track of associates throughout the shift.

• Created Microsoft 365 Admin account within the Flight Centre Travel Group domain. Updated an excel sheet with E3 Licensed Users and did an audit log on each user for recent activity. Worked with Azure Active Directory and removed licenses from users that weren't active. Disabled users on Active Directory Domain with removed licenses.

• Setup new laptop and custom install with a USB boot file containing Windows 10 Pro. Renaming PC name and adding them to the domain corporate.libgo. Configured settings manually through Local Group Policy enabling and disabling features for new hires. Configuring BitLocker and installing Labtech to onboard users with FCUSA and ship the laptop to the new hire.

• Keep an up to date knowledge of scheduled trailer appointments, monitor new releases and communicate with other departments.
• Maintain the accuracy and integrity of the station trailer yard through meticulous attention to detail and daily yard audits.
• Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory.

• Delivered Amazon packages with cargo van throughout Passaic, Bergen & Hudson County.
• Complete daily route which consist of 180+ stops and up to 300+ packages.
• Operate an electronic device for GPS and follow strict safety standards on and off the road.