MIRAL PATEL
Kendall Park,USA
Summary
Innovative Technology Product Analyst with over 15 years of experience supporting technology systems from conception to commercialization, skilled in aligning client and business needs. Proven ability to lead IT initiatives, launch products, and resolve field equipment issues while delivering exceptional service in high-pressure, time-sensitive environments. Recognized for strong time management and prioritization skills, particularly in addressing high-priority challenges. Detail-oriented professional committed to system maintenance and troubleshooting, ensuring reliability and efficiency through effective problem resolution and technical expertise, while fostering collaboration and adaptability within dynamic project landscapes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
System Technician
IntegrisIT
12.2023 - Current
- Adept at delivering comprehensive technical support within a hybrid environment, specializing in Entria ID and office 365 applications.
- Utilize ConnectWise ticketing system to adeptly manage and prioritize IT support tickets, ensuring swift resolution and seamless workflow.
- Employ scripting languages like PowerShell to automate computer management and administrative tasks, optimizing system efficiency and enhancing productivity.
- Administer and maintain Windows servers, encompassing Active Directory Domain Controllers, Remote Desktop Services and Sonic Wall Firewall. Skillfully support NetDocs, Call Tower, DUO/MS MFA, MS Teams and Share point administration.
- Managed email exchange administration, including Proofpoint, AppRiver, and Mimecast, with a focus on investigating email delivery issues.
- Possess a proven track record in diagnosing and resolving hardware and software problems, minimizing downtime and optimizing system performance.
- Demonstrate a deep understanding of networking principles and protocols, including TCP/IP, DNS, DHCP and VPN, enabling effective resolution of network-related issues on Windows 10/11 and MacOS.
- Conduct thorough system audits and implement robust security measures to mitigate potential vulnerabilities and ensure compliance with industry standards.
- Collaborate seamlessly with cross-functional teams to implement innovative IT solutions, tackle intricate technical challenges, and fortify overall IT infrastructure.
- Dedicate to continuous self-learning and professional development to remain abreast of emerging technologies and industry trends.
- Excel in communication, adeptly translating technical jargon into accessible language for stakeholders across all levels of the organization.
Vulnerability Analyst
Baxter Chevis Consulting
09.2022 - 10.2023
- Design and provide prioritized road map to clients for meeting objectives of vulnerability management by coordinating and working with team of security protocols. Create security metrics to mitigate vulnerability by analyzing historical threats, addressing violations, and implementing improved.
- Devise and execute threat and vulnerability management policies for clients by using tools such as nmap, burp, bash and packet tracer.
- Prepare a PDF document for hardening servers while adhering to requirements.
- Contribute to identifying problematic areas in non-compliant servers and ensuring adherence to security standards and guidelines.
Global Technology Support
Integra Life Sciences
Princeton, NJ
01.2020 - 07.2022
- Administrator for Azure AD, MFA, Exchange, Share point, MS Teams and Microsoft Office 365
- Setting up new accounts, granting permission, migrating user’s exchange mailbox to Azure and making sure MFA policy is in place
- Trouble shooting issues remotely for issues such as Global Protect VPN, MFA using SCCM tools and screen shares via MS Teams
- Managing on premise Active Directory for users, groups and computers
- Providing support on Windows 10, Apple iPhone, iPads and iMac
- Enriched employee experience and communications by teaming up with Network Administrator to improve glitchy WIFI connection backend issues and navigating employee schedules to ensure regular interactions.
- Implemented remote installation and troubleshooting for many applications, including Azure AD Sync issues with on premise Windows Active Directory.
- Patched servers/workstations from SCCM to maintain the network’s integrity, server deployment, and security.
- Integra. A world leader in Medical Technology, Integra Life Science is dedicated to little uncertainty for surgeons so they can concentrate on providing the best patient care. Recruited to support users on Windows, Office 365, and maintained and serviced servers to create backups for recovery or rapid deployment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Infrastructure Support Analyst
Diverse Lynx
Edison, NJ
09.2019 - 01.2020
- Engineered new and older laptops hardware standards with Windows 10 using Ubuntu Fog Server.
- Reevaluated organizational plan for data management, high availability and asset management infrastructure for the organization.
- Designed scripting solutions for imaging network drives and to run windows activation automatically.
- Tata Consultancy Services. Leading globally in IT services, digital, and business solutions, Tata Consultancy partners with clients to simplify, strengthen, and transform their business.
Security Researcher
Miral.us
03.2018 - 09.2019
- Assisted security operations teams to prevent malicious objects by conducting security analysis and updating advanced malware. Mitigated product security errors by leading and supervising extensive internal security assessments.
- Facilitated internal users by establishing Ubuntu server to use samba shares.
IT Infrastructure Engineer
Cigna
Piscataway, NJ
01.2016 - 03.2018
- Provided support with the management of all Windows 2008/2012 active directory integrated forest, domains, DNS, DHCP scopes, OU’s, email accounts, access rights and permissions for the enterprise.
- Planned, configured, and deployed Windows Hyper-V VM servers and worked closely with the development team to resolve any issues.
- Migrated data center certificates from GoDaddy to Cigna Software, which aligned with departmental needs and provided a support team to share information and collaborate on project needs quickly.
- Daily monitoring of data centers alerts and responding as needed which included Hyper-V hosts, VM’s and physical HP ProLiant servers.
- Process level 3 help desk tickets for in-house staff and remote users
- Ability to contribute to, and balance delivery against, multiple projects/demands simultaneously
- Administration of IT areas in production and UAT environment that includes servers, remote access, backups, and hyper-v hosts.
- Analyzing SQL/File Share cluster issues to find RCA.
- Manage Veeam backup systems, scheduling and replication to offsite DR location.
- Creating users, email and security accounts and deploying and creating system patches and software packages in System Center Config Manager (SCCM).
- On-call rotating schedule for critical situations as needed for after-hours support.
- Involved in remediation projects for unsecure websites running on port 80.
- Cigna’s insurance subsidiaries are principal medical, dental, disability, life, and accident insurance providers, an American worldwide health services organization. Onboarded to remotely provide Help Desk Level 1 Support. Promoted to Infrastructure Engineer within 6 months due to advanced knowledge and skill set. Managed 2 onsite data center locations with 100+ employees.
Freelance IT Specialist
Miral.us
Edison, NJ
06.2014 - 01.2016
- Initiated project management practices and technical tools and services to repair and replace broken parts on laptops and desktops.
- Provided at-home care and freelance work for home user computers set up and troubleshooting appropriate to their objective, installed, and configured global catalogs using the newest Microsoft Technology.
Oracle Developer
BioClinica
Princeton, NJ
11.2008 - 06.2014
- Slashed financial reporting runtime by 50% within 6 months by spearheading procedures to acquire better performance and results.
- Designed and developed database schema, custom forms, and developed server-side PL/SQL modules to map data from BioClinica in Oracle databases.
- Created and implemented an automation procedure for the Data Management Department to extract data from Oracle by writing back-end Unix code and SQL queries with a team of 4 employees.
- Writing DOS & Linux scripts for database tasks and extracting data/loading via SQL loader/toad.
- Performed large metadata migrations and generated study views with Oracle Clinical and other Oracle databases.
- Promoted in September 2008 due to advanced knowledge on the Unix server. Created user accounts, reset passwords, maintained disk usage, file system management, and services on all Solaris Systems. Debugged procedures, packages functions, and data models to export data reports and created custom SQL Queries to extra data into specific data sets.
IT Analyst
BioClinica
Princeton, NJ
11.2005 - 11.2008
- Providing Level 1/2 Helpdesk Support in an on-prem data center environment.
- Racking servers in data center and set up Windows Server to promote them in Domain controllers.
Education
The Chubb Institute
Parsippany, NJSkills
- Azure and office 365 Administration, Active Directory, Microsoft Exchange, SharePoint Admin, Exchange Admin Windows Server, Written Communication, SQL, Problem-Solving, Training, Software Documentation, Critical Thinking, Network Administration, Time Management, Troubleshooting, Organizational Skills, Computer Hardware, Remote Desktop, Data Recovery Practices
- Software: MS Office 365, Linux, Ubuntu, ServiceNow, ConnectWise, Hyper-V, Shadow Protect and Veeam
- Operating Systems: Windows Servers, 10 & 11, Linux and Apple Mac books, iOS
- Remote support
- Network troubleshooting
- Help desk support
- Desktop support
- License management
- IT documentation
- Application support
- System maintenance
- Hardware diagnostics
- Vendor coordination
- Performance management
- Software configuration
- User training
- Patch management
- Server management
- Network administration
- Mobile device management
- Disaster recovery
- Operating systems
- Application debugging
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Troubleshooting skills
- End user support
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Hand and power tool operation
- Adaptability and flexibility
- Verbal and written communication
Certification
- Microsoft Certified Professional License - 2007
- A+ Certified License
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Elementary
Interests
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Virtual Reality
- Blockchain Technology and Cryptocurrency
Timeline
System Technician
IntegrisIT
12.2023 - Current
Vulnerability Analyst
Baxter Chevis Consulting
09.2022 - 10.2023
Global Technology Support
Integra Life Sciences
01.2020 - 07.2022
Infrastructure Support Analyst
Diverse Lynx
09.2019 - 01.2020
Security Researcher
Miral.us
03.2018 - 09.2019
IT Infrastructure Engineer
Cigna
01.2016 - 03.2018
Freelance IT Specialist
Miral.us
06.2014 - 01.2016
Oracle Developer
BioClinica
11.2008 - 06.2014
IT Analyst
BioClinica
11.2005 - 11.2008
The Chubb Institute