Alexis Vicars
Franklin,KY
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Very hardworking, and experienced in many customer service based fields and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
9
9
years of professional experience
Work History
District Trainer
Waffle House
White House, TN
11.2021 - 01.2024
- Prepared and presented customer educational programs to engage and retain clients.
- Optimized training curriculum while utilizing instructional techniques, team exercises, group discussions, and lectures.
- Aligned key strategic training needs with product launches and changing priorities.
- Developed and implemented training programs to improve customer service skills.
- Measured effectiveness of training programs by developing reports and comprehensive program analyses.
- Created comprehensive training materials, including handouts, manuals, presentations and job aids.
Server
Waffle House
White House, TN
11.2021 - 01.2024
- Assisted in training new servers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
Elite Customer Service Escaltion Supervisor
Citibank, NA
Florence, KY
12.2016 - 12.2020
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Provided top quality control and eliminated downtime to maximize revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Credit Specialist
Citibank, NA
Florence, KY
11.2014 - 12.2016
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
- Followed banking requirements and government lending regulations.
- Ensured that all documents are filed accurately according to established procedures.
- Informed applicant of credit research results in writing with formal credit reports.
- Provided recommendations for appropriate credit limits and terms.
- Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
- Answered incoming inquiries to discuss credit report information with subscribers.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY06-2014
Some College (No Degree) - Business Management
Gateway Community And Technical College
Covington, KYSkills
- Quality Assurance and Control
- Attention to Detail
- Orientation and Onboarding
- Client Retention
- Finance
- Data Entry
- Relationship Building
Timeline
District Trainer
Waffle House
11.2021 - 01.2024
Server
Waffle House
11.2021 - 01.2024
Elite Customer Service Escaltion Supervisor
Citibank, NA
12.2016 - 12.2020
Credit Specialist
Citibank, NA
11.2014 - 12.2016
High School Diploma -
Grant County High School
Some College (No Degree) - Business Management
Gateway Community And Technical College