Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Hawkins

Carl Junction,MO

Summary

Energetic training and development professional versed in developing and implementing training programs to improve performance. Success driving participation by leveraging employee incentives, provide engaging training methods and implementing team-building activities to meet training needs. Known for loyalty, excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Driven by passion for continuous learning and successfully navigating change.

Overview

12
12
years of professional experience

Work History

District Trainer

Maurices
Pittsburg , KS
08.2022 - Current
  • Collaborated with District Leader to facilitate effective onboarding and develop comprehensive training programs for new Store Leaders.
  • Created feedback-rich environment for new Store Leader and team
  • Consistently give and seek feedback to improve trainings, and ensure Store Leader is prepared to operate their store confidently.
  • Organize on-site training to develop strategies for enhancing store operations, staffing, and boosting sales growth at various locations throughout the district.
  • Completed the 2023 Leadership Experience Program, equipping me with valuable knowledge and skills to advance as a store leader in future field leadership positions.
  • Participated in Learning Modules for leadership and career growth.
  • Engaged in focus group discussions to enhance product quality.
  • Conducted standup calls with company executives to proved updates and share insights.
  • Developed a strategic solution to enhance the Employee Experience at Maurices and boost overall morale within the organization.
  • Hosted investment calls that focused on training, expansion, recruitment and other vital areas to enhance staff development.
  • Supported the talent pipeline by offering mentorship to field interns, with a specific focus on HR and related areas
  • Contributed to the Diversity, Equity, and Belonging Board at maurices to improve overall employee morale while increasing focus on customer experience.
  • District Pilot store for StoreForce.

Store Leader

Maurices
Pittsburg, KS
04.2019 - Current
  • Lead store success by fostering genuine customer connections, embodying company values and directing sales-driven activities
  • Generated $1.1 million in sales revenue, surpassing all previous records and achieving the store's individual North Star Goal for Fiscal Year 2022.
  • Successfully lowered shrink by $75,000 in the first year and sustained inventory loss at less than .5% throughout consecutive years.
  • Controlled turnover by strategically hiring, developing staff, and maintaining a flexible schedule. Successfully upheld a constant store turnover rate of 20% throughout tenure as a store leader, exceeding the district's average of 53%.
  • Generate over $25,000 in annual special event sales, encompassing Fashion Shows, Clothing Drives benefiting local schools, and Holiday Shopping Parties.
  • Encouraged repeat business by developing strong relationships with customers based on trust and reliability. Maintained loyalty program enrollment of above 90% for customers resulting in a significant increase in the usage of Maurices Credit Card for purchases by 32% of customer base.
  • Capitalized on Social Media platforms to attract intentional foot traffic and drive up sales figures.
  • Maximized profits by controlling costs and managing budgets effectively.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.

Store Leader

Maurices
Independence, MO
04.2015 - 04.2019
  • Oversaw the recruitment, hiring, and training of 15 staff members prior to the launch of a new location.
  • Delivered outstanding sales performance by exceeding 1 million dollars within the initial year.
  • Achieved recognition for maintaining one of the district's highest performing stores, with a proven track record of success.
  • Collaborated with mall management and various retailers to successfully establish and sustain an annual all mall sidewalk sale event. The sidewalk sale has become a community gathering that significantly enhances overall mall sales during slow periods.
  • Cultivated relationships within mall, driving business and securing marketing opportunities such as participating in KC Fashion Week, displaying free promotional banners throughout the mall, and utilizing empty store fronts.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.

Assistant Manager

Maurices
Overland Park, KS
06.2012 - 04.2015
  • Support the Store Leader on developing strategic plans for achieving business goals and assessing staffing needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Executed and oversaw visual changes in compliance with organizational objectives.
  • Actively participated in developmental initiatives towards professional growth.

Education

Bachelor of Science - Communications

Pittsburg State University
Pittsburg, KS
12-2011

Skills

  • Orientation and Onboarding
  • Employee Interviewing
  • Leadership Development
  • Goal Setting
  • Relationship Building
  • Constructive Feedback
  • Service Excellence
  • Workday Proficiency

Timeline

District Trainer

Maurices
08.2022 - Current

Store Leader

Maurices
04.2019 - Current

Store Leader

Maurices
04.2015 - 04.2019

Assistant Manager

Maurices
06.2012 - 04.2015

Bachelor of Science - Communications

Pittsburg State University

Similar Profiles

CREATE PROFILE
Katie Hawkins