ALEXIS VILLARREAL
RAINBOW CLOTHING STORE
Colorado Springs,Colorado
2024
years of professional experience
Customer-focused wireless and customer service professional with 9+ years of experience in wireless retail management, customer service, sales, and employee training, along with previous call center experience. Skilled in active listening, problem solving, explaining products and services, resolving customer concerns, and adapting to changing promotions and procedures. Known for building positive customer relationships and developing employees into successful leaders. Seeking to bring strong communication, wireless industry knowledge, and customer care skills to a Customer Care position with T-Mobile.
Work History
Store Manager
6 Years- Managed sales, customer service, inventory, cash handling, and daily store operations in a fast-paced environment.
- Trained and coached new employees in customer service and product knowledge, enhancing team capability in promotions, sales, and company procedures.
- Helped develop employees into successful leaders; several team members were later promoted to assistant manager and manager positions.
- Provided personalized customer service by actively listening to customer needs, answering questions, and recommending suitable wireless products and services to enhance customer satisfaction.
- Addressed customer concerns and developed effective solutions, ensuring a consistently positive customer experience.
- Explained wireless products, services, features, pricing, and frequently changing promotions clearly and accurately.
- Stayed current on changing promotions, products, policies, and procedures and communicated updates to the team.
Assistant Manager
3 Years- Supported store manager in daily operations, achieving sales goals and addressing employee and customer concerns.
- Enhanced store sales through proactive customer engagement and addressed customer feedback.
- Delivered professional customer service, responded to inquiries, guided product selection, and fostered positive shopping experiences.
- Received, organized, priced, and displayed merchandise while maintaining an organized sales floor.
- Processed cash transactions accurately at the register. and supported accurate daily register procedures.
CALL CENTER REPRESENTATIVE
- Provided customer assistance by phone in a fast-paced call center environment.
- Listened to customers, identified their needs, answered questions, and worked toward appropriate solutions.
- Communicated professionally while handling customer concerns and resolving issues efficiently.
- Earlier Career
Education
Skills
Customer Service
Call Center Support
Active Listening
Issue Resolution
Wireless Products & Services
Sales & Customer Needs Assessment
Communication
Difficult Customer Situations
Adaptability
Multitasking
Employee Training
Team Leadership
Timeline
Assistant Manager
RAINBOW CLOTHING STORE
01.2021 - 01.2024Read More
Store Manager
CRICKET WIRELESS
01.2015 - 01.2021Read More
CALL CENTER REPRESENTATIVE
Previous Employer
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Lubbock High School
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