Alexis Villasenor

Lead a growing youth ministry of 80+ students and a volunteer team of 20+ leaders. Oversee weekly services, pastoral care, discipleship, event planning, communication, and operational structure for the youth department.

Key Contributions:

• Leadership & Team Development: Mentored and trained leaders who have progressed into advanced roles within the ministry.
• Program & Event Execution: Designed and executed large-scale youth events, retreats, camps, and service outreach initiatives.
• Communication & Coordination: Provided clear, consistent communication to over 60 families and church leadership.
• Community Growth: Successfully doubled youth attendance multiple years in a row by cultivating a safe, welcoming culture.
• Operational Excellence: Improved workflows, built systems, and ensured excellence in weekly services and events.

Provided multi tier IT support for students, faculty, and staff while progressively earning increased responsibility and advanced ticket assignments. Supported hardware, software, and networking issues, managed work orders, and regularly partnered with the Office of the Vice President for IT and Financial Affairs.

Key Responsibilities:

• Delivered first level troubleshooting for computers, printers, online portals, and classroom technology.
• Handled a high volume of phone based support calls and resolved tickets through the IT service management system.
• Assisted executive offices with sensitive technology needs, including hardware setup and software issues.
• Supported daily administrative operations including documentation, task management, and scheduling for the VP.
• Prepared purchase orders, maintained binders, labeled equipment, and improved documentation systems for IT.

Level 2–3 Advancement:

• Assigned higher-complexity technical issues requiring deeper troubleshooting and follow up.
• Managed technical setup for campus events such as new student registration and faculty conferences.
• Led deployment of new printers, laptops, and workstations for university wide initiatives.
• Worked closely with executives, providing direct IT assistance in their offices.
• Produced research reports and process documentation used in departmental planning.

Notable Achievements:

• Resolved critical IT issues for the university president’s home and VP level offices.
• Documented annual IT board meetings and provided summaries for executive leadership.
• Improved internal documentation processes, enhancing efficiency across the department.