Alexis Wade Gibson
Newark,NJ
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Madrag and 10 Spot. Demonstrates exceptional multitasking and customer service skills, alongside a knack for curriculum planning and special needs support. Achieved consistent customer satisfaction ratings increase, showcasing patience, empathy, and a commitment to excellence. Nurturing Preschool Teacher's Aide possessing first-rate communication, organizational and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with 2 years of experience supervising 6-18 children simultaneously and employing activities to support learning objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Preschool Teacher's Assistant
Bumblebee Early Learning Center
08.2022 - 10.2024
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Engaged and entertained children through recreational and educational activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Encouraged children to interact with each other and participate in group activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Waitress
Kings Family Restaurant
10.2021 - 10.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Store Manager
Madrag and 10 Spot
06.2021 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Crew Member
Popeyes
03.2021 - 04.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Citi Trends
02.2021 - 04.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Essex County College
Newark, NJ06-2022
Skills
- Outdoor Play Supervision
- Patience and Empathy
- Health and safety
- Age-Appropriate Activities
- Curriculum Planning
- Parent-Teacher Communication
- Special Needs Support
- Science Exploration
- Lesson implementation
- Retail
- Stocking Supplies and Retail Products
- Customer Service
- Strong multitasking
- Safe Food Handling
Certification
- First Aid/CPR Certified
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balancePaid time offPaid sick leaveWork from home optionHealthcare benefitsPersonal development programsCareer advancementLanguages
English
Full Professional
Timeline
Preschool Teacher's Assistant
Bumblebee Early Learning Center
08.2022 - 10.2024
Waitress
Kings Family Restaurant
10.2021 - 10.2021
Store Manager
Madrag and 10 Spot
06.2021 - 09.2021
Crew Member
Popeyes
03.2021 - 04.2021
Sales Associate
Citi Trends
02.2021 - 04.2021
- First Aid/CPR Certified
High School Diploma -
Essex County College
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