Alexis Wallace
Philadelphia,PA
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Support Specialist
Evolution Gaming
Philadelphia, PA
08.2021 - Current
- Monitored customer service levels to ensure high-quality standards were met.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Customer Service Associate Team Leader
ShopRite
Philadelphia, PA
01.2019 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer questions and concerns regarding products and services.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
Education
High School Diploma -
Frankford High School
Philadelphia06-2019
Skills
- Software troubleshooting
- Service level agreement
- Vehicle assessment
- Bill preparation
- Customer relationship management
Certification
- Certified Medical Assistant
Timeline
Senior Service Support Specialist
Evolution Gaming
08.2021 - Current
Customer Service Associate Team Leader
ShopRite
01.2019 - 11.2022
High School Diploma -
Frankford High School