Alexis Wallace
Sweetwater ,TN
Summary
Dynamic customer service professional with a proven track record at Circle K, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective multitasking. Skilled in staff training and payment processing, fostering a collaborative team environment that drives operational success.
Overview
6
6
years of professional experience
Work History
CSR
Circle K
Sweetwater, TN
03.2021 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat customers.
- Enhanced teamwork through quick customer engagements.
- Managed various responsibilities simultaneously with an upbeat attitude toward customers.
Assistant Manager of Operations
Circle K
Benton, TN
03.2022 - 12.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Team Member
Dominos Pizza Inc.
Athens, TN
02.2019 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Team Member
SUBWAY®Restaurants
Athens, TN
01.2019 - 02.2020
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Central High School
Etowah, TNSkills
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Customer relations
- Payment processing
- Staff training
- Store maintenance
Timeline
Assistant Manager of Operations
Circle K
03.2022 - 12.2022
CSR
Circle K
03.2021 - Current
Team Member
Dominos Pizza Inc.
02.2019 - 12.2021
Restaurant Team Member
SUBWAY®Restaurants
01.2019 - 02.2020
Central High School