A proven operations leader with 15 years of multi-unit and multi-million dollar oversight for fortune 50 companies and in the private equity healthcare space.
Accomplished change agent and transformation leader with the ability to elevate profit performance through analyzing best practice execution, operational results and team capacities.
Reputation of having a "speed is life" mentality. Quick to identify strategic solutions and simplify processes for immediate results.
Adapt in cross functional leadership, clinical teams, HR, logistics, customer service and operations that propel patient and team member engagement during platform growth.
Excel in strategic planning and innovation that propels businesses into new markets and spaces; committed to professional development and team engagement. Experienced in affiliations, integrations and denovo growth.
Passionate about team building and creating motivational culture throughout an organization, valuing team members and recognizing accomplishments. Experienced developer of next level talent.
Overview
13
13
years of professional experience
Work History
VP of Operations
Modis Dental Partners
11.2023 - Current
First operations leader for PE backed Dental Service Organization. Created critical infrastructure and best practices.
Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
Managed large-scale projects, ensuring timely completion within budget constraints.
Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
Vice President of Operations
Together Women's Health
01.2022 - 12.2023
Oversight and leadership of 22 Women's Health Practices,500 team members, 70 providers through 2 senior directors, across 4 states. Responsible for ancillary businesses, clinical technology team members and the patient experience corporate team.
Implemented strategies that have grown base business revenue 20% YOY.
Key partner to business development helping to expand our business from 7 locations to 22 in 12 months.
Established and implemented playbooks for vendor management, inventory control, team member evaluation and engagement and consistent communication and follow up at field level.
Launched Key Performance Indicators for the organization to drive consistent metrics that identify opportunities for growth across all practices. Created scorecards, tracking and communication to keep the team informed and accountable.
Vice President of Operations
North American Dental Group
07.2021 - 01.2022
Oversight and leadership of 90 Dental Practices, 1500 team members, 300 clinicians through 3 senior directors and 7 regional managers across 5 states.
Responsible for 90 million dollar revenue business through effective budgeting, strategic business planning, communicate and follow up of key performance indicators and control of expenditures.
Development and implementation of company wide operational programs and creation of core roles, competencies, developmental plans and performance improvement programs.
Key partner in business development affiliations, integrations and denovo growth.
Senior Director of Operations
North American Dental Group
07.2020 - 07.2021
Led 26 Dental Practices in Michigan comprising 32 million dollars in revenue.
Senior Regional Director leading 400 hourly team members, 20 exempt Operations Leaders, 3 Regional Managers and 35 Doctor Partners.
Developed company programs to enhance operational performance through focus practice program.
Recognized in 2021 as a top performer for impact of execution during COVID.
Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
Regional Director of Operations
North American Dental Group
06.2019 - 07.2020
Responsible for 13 Dental Practice spanning the Sate of Michigan.
Lead and developed 200 hourly team members, 13 exempt Operations Leaders and 20 Doctor Partners.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Develop company wide training program for Regional Directors and Emerging Leaders on the Operations team.
District Sales Leader
CVS Health Corporation
04.2015 - 06.2019
Performance
Led business planning, developed market strategy and establish consistent execution of a multi-unit business (20 units) with over $100 million in annual revenue.
Responsible for the performance, staffing and development of 40 exempt leader direct reports, 300 hourly colleagues, and 20 Interns.
Delivered top line growth in margin, productivity, expense management and sales. Led profit growth in the Metro-Detroit market in 2017 and 2018.
Established diverse strategies and best practices to streamline operational and talent processes at the store, district and regional level.
Led team through transition of combined front store and pharmacy roles while assuming the responsibility of all pharmacy operations.
Store Director
Target Corporation
09.2013 - 04.2015
Responsible for Target Store generating $42 million in annual revenue.
Took over under performing store streaming operational best practices, identify key opportunities for productivity improvements and establishing high team engagement.
Created developmental programs that led to advancement of the teams leadership skill at the store and district level.
Developed next level leaders for the organization through coaching, mentoring and strategic talent development.
Group Operations Leader
Target Corporation
03.2011 - 09.2013
Operational Business Partner for processes across 69 Target Stores in Michigan, Indiana and Ohio.
Created action plans within individual stores and districts to support process improvements. Established feedback and progress notes to ensure action plans were on track.
Served on the national replenishment team creating a revision of company wide Logistics processes. Team was responsible for company wide logistics reinvention.
Was selected as a member of corporate national compliance program assessing processes in the New York and DC markets.
Selected to support 2 Market's in the Toronto and Quebec during Target Canada launch.
Analyzed all operational and financial data for the Group Director on a weekly and monthly basis. Prepared all presentations for the Group using data and analytics.
Education
Bachelors Of Science - Industrial And Organizational Psychology
Central Michigan University
Mt. Pleasant, MI
2004
Timeline
VP of Operations
Modis Dental Partners
11.2023 - Current
Vice President of Operations
Together Women's Health
01.2022 - 12.2023
Vice President of Operations
North American Dental Group
07.2021 - 01.2022
Senior Director of Operations
North American Dental Group
07.2020 - 07.2021
Regional Director of Operations
North American Dental Group
06.2019 - 07.2020
District Sales Leader
CVS Health Corporation
04.2015 - 06.2019
Store Director
Target Corporation
09.2013 - 04.2015
Group Operations Leader
Target Corporation
03.2011 - 09.2013
Bachelors Of Science - Industrial And Organizational Psychology
Dental Assistant at Dental Partners of Towson & Dental Partners of Owings MillsDental Assistant at Dental Partners of Towson & Dental Partners of Owings Mills