Alexis Webb
Robbins,TN
Summary
Dedicated customer service representative with strong problem-solving and communication skills. Committed to resolving inquiries and enhancing customer satisfaction through effective support and educational resources.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
Senture LLC
London, KY
11.2021 - Current
- Assisted members with inquiries, providing timely and accurate information.
- Developed educational materials to promote member resources and benefits.
- Monitored member feedback, identifying trends to improve service delivery.
- Resolved customer complaints in a timely manner while maintaining high levels of professionalism.
Unemployment customer service rep
Senture LLC
London, Kentucky
11.2021 - 01.2023
- Assisted customers with inquiries and resolved issues promptly.
- Provided accurate product information to enhance customer understanding.
- Documented customer feedback to identify common concerns and trends.
- Managed multiple customer requests while maintaining professionalism and empathy.
Education
CNA License - Medical
TCAT Oneida
Oneida, TN08-2020
High School Diploma -
Scott High
Huntsville, TN05-2019
Skills
- Customer support
- Product knowledge
- Customer relationship management
- Issue resolution
- Trend analysis
- Complaint handling
- Call center operations
- Effective communication
- Team collaboration
- Adaptability to change
Timeline
Insurance Customer Service Representative
Senture LLC
11.2021 - Current
Unemployment customer service rep
Senture LLC
11.2021 - 01.2023
CNA License - Medical
TCAT Oneida
High School Diploma -
Scott High