Robine Joseph
Newark,NJ
Summary
Successful customer service representative. Client-focused, Disciplined. Detail-oriented Marketing with excellent problem solving skills. Highly enthusiastic customer service professional with 6 years client interface experience. Energetic and reliable sales associate skilled in high-end merchandise environments. Hardworking committed, highly motivated and outside sales skilled in building relationships. Negotiating and closing sales. Looking to join a company where I will accomplish goals and have the opportunity to grow in.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Farmers National Banc Corp.
03.2018 - 03.2024
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Upsold products to policyholders and potential new clients.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Analyzed customer needs and provided best options, upselling products and services.
- Generated, posted and attached information to claim files.
Insurance Customer Service Representative
Conn's Inc
02.2009 - 03.2018
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Determined appropriateness of payers to protect organization and minimize risk.
- Applied basic insurance underwriting knowledge to evaluate and analyze information
- Navigated computer system to look up customer information and update policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Input customer order details into system, accepted payments and updated accounts.
- Shared detailed information regarding options to help customers make decisions.
Insurance Customer Service Specialist
Mutual Of America
04.2008 - 02.2009
- Maintained confidentiality of patient finances, records, and health statuses.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
- Coordinated with contracting department to resolve payer issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
4-40 License - Insurance
Adjuster Pro
Bedford, Texas11.2020
Skills
- Customer service
- Organizational skills
- People skills
- Relationship building
- Team building
- Credit card payment processing
- Inbound and outbound calling
- High-energy attitude
- Promotional support
- Clerical support
- Microsoft Office expertise
- Customer relations
- Sales expertise
- Office equipment proficiency
- Relationship selling
- Strategic planning
- Reliable and punctual
- Team player mentality
- Written and oral communication skills
- Negotiations
- Energetic self-starter
- Outgoing personality
- Listening skills
- Verbal/written communication
- Excellent communication skills
- Customer- and service-oriented
- Money handling
Certification
Florida Certified Insurance Representative
4-40 License
Timeline
Insurance Customer Service Representative
Farmers National Banc Corp.
03.2018 - 03.2024
Insurance Customer Service Representative
Conn's Inc
02.2009 - 03.2018
Insurance Customer Service Specialist
Mutual Of America
04.2008 - 02.2009
4-40 License - Insurance
Adjuster Pro
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