Alexis Weber
Raleigh,NC
Summary
Encouraging instructor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Trained Observer
American Airlines
05.2022 - Current
- Elevate performance levels and minimize compliance issues by coaching new hires and mentoring Domestic AAdvantage NTF representatives.
- Inspire and guide new hires to success through positive feedback during coaching sessions.
- Pro-actively requested and led CERT training tool for the T.O. program.
- Facilitated training for new T.O.'s during headquarters training, assisted with local procedure training, and hosted one-on-one shadowing sessions.
- Well versed in building rapport and encouraging relationships to demonstrate family atmosphere of AA, both virtually and in person.
- Assistant to T.O. Customer Care Managers with strategizing scheduling to prioritize needs of new hire and new to function representatives.
- Coordinated with T.O.s to launch "T.O. New Hire Call Support Program" - analyzing calls and compiling data for instructors to use in daily review.
- Operated as lead for fielding T.O. questions and oversaw team documentation of schedule availability and work progress.
New Hire Assist
American Airlines
11.2021 - 03.2023
- Answered internal phone calls from new team members in effort to support and alleviate call load for resolution desk.
- Provided real-time AACoRN and Web Reference navigational training.
- Encouraged creative problem-solving through pro-active communication.
- Positively re-enforced new hires to inspire confidence in their abilities.
Sales Representative
American Airlines
02.2013 - Current
- Drove revenue by offering correct products based on customer needs, product specifications, applicable regulations, and asking for the business.
- Stayed current on company policies and procedures.
- Presented professional image consistent with company's brand values.
- Retained excellent client satisfaction ratings through outstanding service delivery.
General Manager
Jersey Mike's Subs
07.2005 - 02.2012
- Directed employee selection, retention, and continuous improvement.
- Supported company mission statement by organizing fundraisers for local schools and community members.
- Achieved revenue and profit targets through successful grassroots marketing campaigns and budget control strategies.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Structured internal operations and outlined policies and procedures to hold team accountable for safe, consistent service.
- Maintained financial and administrative controls, accurately tracking funds, inventory, and keeping records current.
Education
Middle Creek High School
Apex, NC06.2007
Wake Technical Community College
Raleigh, NC2007
Skills
- Leadership
- Microsoft Office
- Compass
- Nexidia
- Performance Improvement
- Project Management
- Collaborative Team Player
- Coaching and Mentoring
- Managing Multiple Tasks
- Curriculum Development
Additional Information
- Living Green EBRG - President
- AA Creative Partners Photo and Video Shoot - 2022
- Pride EBRG - Volunteer
- Organized and hosted; Raleigh Rescue Mission fundraiser (2011) - Lalania Riley Hall fundraiser (2011) - MCHS Football fundraiser (2011)
- International Thespian Society - Member - inducted 2007
- Set Builder/Stage Crew; Into the Woods (2006), Guys and Dolls (2007), Qwik Witz Improv (2006-2007) - Actor; Voices 2000 (2007)
- Volunteered; MCHS Theatre - Set Build Mentor (2011-2014), MCHS Football - field painting (2016-2017), MCHS Art Department - Frog Fest face painting (2006), Raleigh Street Painting Festival (2007)
- 5k/Walks; Susan G Komen Race for the Cure 5k (2009-2011), Buddy Walk National Down Syndrome Society (2012), Fit and Able Turkey Chase 5k (2022), Fit and Able Mutts and Marshmallows 5k (2023)
Timeline
Trained Observer
American Airlines
05.2022 - Current
New Hire Assist
American Airlines
11.2021 - 03.2023
Sales Representative
American Airlines
02.2013 - Current
General Manager
Jersey Mike's Subs
07.2005 - 02.2012
Middle Creek High School
Wake Technical Community College