Alexis Wells
Mesa,AZ
Summary
Driven Customer Care Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
State Farm
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Provided support and guidance to team members whenever needed
- Received a 4 rating for 2024
Medical Scribe
Essential Scribe
10.2022 - 09.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Education
Bachelor of Science - Health Sciences
University of Missouri - Columbia
Columbia, MO05.2023
Skills
- Teamwork and Collaboration
- Active Listening
- Constructive Feedback
- Computers and Technology
- Verbal and Written Communication
- Call center experience
Timeline
Customer Care Specialist
State Farm
09.2023 - Current
Medical Scribe
Essential Scribe
10.2022 - 09.2023
Bachelor of Science - Health Sciences
University of Missouri - Columbia
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