MARITZA ASTUDILLO
Greenacres,USA
Summary
Results-driven professional with over 20 years of experience in customer service, pharmaceutical sales, and client relationship management. Skilled in supporting U.S. fintech customers by excelling in account onboarding, issue resolution, and consistently maintaining high customer satisfaction rates.
Overview
24
24
years of professional experience
Work History
Customer Care Specialist
Bambu System LLC
08.2024 - 11.2025
- Primary point of contact for a mobile banking app serving Spanish-speaking customers
- Assisted hundreds of customers monthly with successful bank account opening and onboarding
- Resolved 90%+ of support tickets on first contact using Salesforce Service Cloud
- Conducted outbound calls to promote financial products and services
- Maintained customer satisfaction scores consistently between 93–95%
- Collaborated with Marketing and Product teams to improve user experience and streamline onboarding
- Developed clearer in-app guides and processes to enhance customer self-service
Provider Relations Representative
At Talitha Cumi Home Care Inc.
05.2024 - 08.2024
- Community outreach and education focused on long-term care services
- Delivered presentations to prospective patients, families, and medical professionals
- Built partnerships with HHA schools, medical centers, and senior communities in Region 9
- Organized events and created marketing materials to raise awareness of available benefits
- Guided eligible individuals through enrollment in long-term care programs
Pharmaceutical Sales Representative – Pain relief Portfolio
Grunenthal Ecuatoriana
12.2017 - 05.2023
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Implemented and developed strategic business plans.
- Assessed client needs and sold appropriate products.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
Pharmaceutical Sales Representative / Cardio-Metabolic Portfolio
Novartis Pharmaceutical
05.2015 - 12.2017
Pharmaceutical Sales Representative / Anti-Infectives and Internal Medicine Portfolio
Pfizer Ecuatoriana
06.2006 - 11.2014
Marketing Coordinator
Beverage and Beer Company
02.2002 - 12.2005
- Planned and executed promotional campaigns, events, trade shows, and seminars
- Coordinated creative materials (brochures, flyers, advertisements) with design teams
- Tracked campaign KPIs and prepared performance reports for senior management
- Supported cross-departmental marketing strategies and communication initiatives
Education
Bachelor’s Degree - Pharmaceutical Marketing and Management
University of Guayaquil
Ecuador01.2013
Bachelor’s Degree - Marketing
University of Guayaquil
Ecuador01.2007
Skills
- Salesforce Service Cloud (daily use)
- Customer Onboarding & Retention
- VEEVA
- First Contact Resolution
- Problem Solving & Critical Thinking
- Microsoft Office 365 / Google Workspace
- Clear Written & Verbal Communication
- Cross-functional Collaboration
- Fast-paced & Highly Organized
- Outbound Sales & Promotion
- Teamwork & Adaptability
LANGUAGES
Spanish Native
English
Professional Working
Timeline
Customer Care Specialist
Bambu System LLC
08.2024 - 11.2025
Provider Relations Representative
At Talitha Cumi Home Care Inc.
05.2024 - 08.2024
Pharmaceutical Sales Representative – Pain relief Portfolio
Grunenthal Ecuatoriana
12.2017 - 05.2023
Pharmaceutical Sales Representative / Cardio-Metabolic Portfolio
Novartis Pharmaceutical
05.2015 - 12.2017
Pharmaceutical Sales Representative / Anti-Infectives and Internal Medicine Portfolio
Pfizer Ecuatoriana
06.2006 - 11.2014
Marketing Coordinator
Beverage and Beer Company
02.2002 - 12.2005
Bachelor’s Degree - Marketing
University of Guayaquil
Bachelor’s Degree - Pharmaceutical Marketing and Management
University of Guayaquil