Katelynn Chamberlain
Brownville,NEW YORK
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Corning Optical Communications LLC
Charlotte, NC
11.2020 - Current
- Liaison for end-users and distributors in conjunction with multiple departments within Corning via emails, phone calls and video collaborations.
- Provide support for implementation and aid of several systems and processes which include a multitude of data entry systems and material knowledge in order to create a seamless and efficient process for the customer from creating a quote to material being received.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Responsible for maintaining updated reference documents which are viewed and relied upon for accurate company practices and procedures.
Warehouse Associate
Amazon
Charlotte, NC
07.2020 - 11.2020
- Worked on the product line pulling orders and packaging them securely with accuracy and care.
- Worked in a supplemental role which confirmed packaging contents and shipping information.
- Helped mitigate false and incorrect shipments and corrected them accordingly to ensure quality packaging and customer satisfaction.
Flight Attendant
SkyWest Airlines
St. George, UT
03.2018 - 07.2020
- Worked individually and as a team.
- Ensured the aircraft and passengers complied with both government and company rules and FAA regulations to ensure a safe and clean experience.
- Resolved all boarding, in-flight and deplaning issues by anticipating passenger needs such as comfort items, travel resources and connecting/arrival information to create a seamless and enjoyable experience.
- Worked with pilots, gate agents and ground personnel to acquire and maintain an adequate number of supplies for each flight.
Education
Bachelor of Science - Health And Wellness
Canisius College
Buffalo, NY05-2015
Bachelor of Science - Psychology
Canisius College
Buffalo, NY05-2015
Skills
- Microsoft Office, Excel & Word
- Salesforce Data Cloud
- CRM & SAP
- Customer Service Excellence
- Order Processing
Timeline
Customer Care Specialist
Corning Optical Communications LLC
11.2020 - Current
Warehouse Associate
Amazon
07.2020 - 11.2020
Flight Attendant
SkyWest Airlines
03.2018 - 07.2020
Bachelor of Science - Health And Wellness
Canisius College
Bachelor of Science - Psychology
Canisius College
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