Jasmine Henry
Plainfield,NJ
Summary
Accomplished Customer Care Specialist with a proven track record at The Home Depot Inc, where I enhanced customer satisfaction and reduced complaints through effective problem-solving and communication. Skilled in MS Office and adept at fostering team collaboration, I consistently improved operational efficiencies and achieved recognition for outstanding performance, including 10 Homer Awards. I am committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
The Home Depot Inc
09.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Directed customers to appropriate departments for additional support.
- Developed policies to increase accuracy and resolution of customer care department.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Assisted call-in customers with questions and orders.
- Investigated and resolved accounting, service and delivery concerns.
- 5 time associate of the month and 10 times Homer Award winner.
CGO Coordinator
ShopRite
10.2018 - 12.2020
- Created a supportive environment for open communication among team members, fostering trust, accountability, and collaboration toward shared goals.
- Developed effective communication strategies for better collaboration between departments in the organization.
- Increased overall efficiency of CGO coordination efforts with thorough planning and resource allocation.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers and vendors to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Picking Supervisor
We Handle Ship LLC
01.2014 - 09.2018
- Improved picking efficiency by implementing lean techniques and optimizing pick routes.
- Managed a team of pickers for optimal productivity and performance, leading to increased order fulfillment rates.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Contributed to warehouse layout optimization projects, enhancing workflow efficiency throughout the facility.
- Ensured timely completion of orders by closely monitoring staff performance and adjusting resources as needed.
Education
No Degree - Business Administration
Union County College
Cranford, NJ06-2025
Skills
- Customer Service
- MS Office Programs Microsoft Office Programs: (Word, Excel, PowerPoint, Access, Outlook)
- Office equipment proficiency
- Data Entry
- Planning and Prioritizing
- Multi-Line Phone Systems
- Verbal and written communication
- Complex Problem-Solving
Timeline
Customer Care Specialist
The Home Depot Inc
09.2022 - Current
CGO Coordinator
ShopRite
10.2018 - 12.2020
Picking Supervisor
We Handle Ship LLC
01.2014 - 09.2018
No Degree - Business Administration
Union County College