Josephine Organista
North Charleston,SC
Summary
Proven leader in customer service, adept at problem resolution and quality assurance, significantly improved customer satisfaction at Zips Dry Cleaners. Skilled in payment processing and fostering positive customer relations, demonstrated excellence in managing high-stress situations and ensuring customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Care Specialist
Wilgus Insurance Agency
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Store Manager
Zips Dry Cleaners
06.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Representative
Nationwide
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Wicomico High School
Salisbury Maryland06.2019
Skills
- Payment processing
- Quality assurance
- Product or service support
- Customer service excellence
- Inbound customer service
- Problem resolution
- Customer relations
- Call center experience
- Customer service
- Data entry
- First call resolution
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Zips Dry Cleaners
06.2023 - 02.2025
Customer Service Representative
Nationwide
01.2022 - 03.2023
Customer Care Specialist
Wilgus Insurance Agency
Wicomico High School
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