Keri Kincaid
Deltona,FL
Summary
Dynamic and results-driven professional with over 15 years of experience in customer service, sales, data entry, claims and operations management across diverse industries. Proven success in driving customer satisfaction, optimizing team performance, and implementing effective business processes. Adept at managing client relationships, leading teams, and achieving sales growth while maintaining a personable and professional approach to customer engagement. Setting Daily and monthly goals per company's standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
SelectQuote
Deltona, FL
09.2021 - 04.2026
- Manage client inquiries and ensure customers receive entitled insurance plan benefits.
- Facilitate enrollment in medication delivery and Value-Based Care services.
- Provide exceptional customer support and build long-term client relationships.
- Medicare Plan assistance
- Data Entry
- Assisting members with filing claims with their Medicare providers
Operations Manager
Integrity Docuprep
Sanford, FL
08.2016 - 12.2022
- Established departmental policies and operational goals to enhance productivity.
- Reviewed financial statements and activity reports to identify improvement areas.
- Directed service delivery and ensured compliance with performance targets.
Virtual Sales Specialist
Sears Holdings Corporation
Lake Mary, FL
03.2018 - 07.2021
- Managed virtual sales for home improvement services using CRM and digital tools.
- Scheduled client appointments and maintained relationships to nurture sales opportunities.
- Delivered effective product presentations via video conferencing and email communication.
- Utilizing video conferencing for product demonstrations and sales pitches.
- Working with Production teams on making sure the projected is completed and permits were obtained
Post Purchase Support Live Chat
Teletech @HOME
Deltona, FL
10.2016 - 03.2018
- Provided live chat support for Best Buy online customers regarding orders and deliveries.
- Resolved technical and service-related issues promptly to ensure customer satisfaction.
- Focuses on processing returns, exchanges, and online order pickups while offering technical support.
- Offering Best Buy Protection Plans and promoting Totaltech memberships.
- Proceed Claims/Refund
Member Support Specialist
24-7 Intouch
Altamonte Springs, FL
12.2016 - 04.2017
- Coordinated with project teams on database development and software application testing.
- Ensured accuracy and efficiency in trial runs of program applications.
Floor Manager
KPA Group
Sanford, FL
06.2012 - 08.2016
- Directed sales activities and supervised staff performance in a fast-paced retail environment.
- Developed and implemented marketing and promotional strategies to boost revenue.
Sales Representative
International Speedway Corporation
01.2013 - 02.2015
- Promoted events and services through coordinated marketing campaigns.
- Worked with management to develop sales strategies and improve customer engagement.
Sales/Marketing
Total Marketing Concepts
Sanford, FL
02.2009 - 09.2013
- Provided marketing support for Verizon Wireless loyalty programs.
- Planned and executed promotional campaigns to enhance customer loyalty.
Universal Agent
Frontier Communications
02.2006 - 10.2008
- Delivered front-line customer service for telecommunications clients.
- Handled billing, technical support, and product inquiries with professionalism.
Education
High School Diploma - undefined
Deltona High School
Deltona, FL01-2004
Skills
- Customer Service
- Sales Management
- Leadership
- Operations Oversight
- Account Management
- CRM Systems (Salesforce, Microsoft Dynamics, Pipedrive)
- Project Coordination
- Client Retention
- Problem Resolution
- Business Development
- Training & Mentorship
- Negotiation
- Microsoft Office Suite
- Data Entry
- HIPAA Compliance
- Medical billing
- Medicare knowledge
- Claimable (CRM)
- Salesforce
- Document Management
Certification
Florida Department of Agriculture and Consumer Services License (2015–2017)
Accomplishments
Won Awards for Employee of the Month, Perfect Attendance, Most Sales in the quarter as well as year, Won an all expense paid cruise for Most Sales during IEP as well as PERFECT QA SCORES
Timeline
Customer Care Specialist
SelectQuote
09.2021 - 04.2026
Virtual Sales Specialist
Sears Holdings Corporation
03.2018 - 07.2021
Member Support Specialist
24-7 Intouch
12.2016 - 04.2017
Post Purchase Support Live Chat
Teletech @HOME
10.2016 - 03.2018
Operations Manager
Integrity Docuprep
08.2016 - 12.2022
Sales Representative
International Speedway Corporation
01.2013 - 02.2015
Floor Manager
KPA Group
06.2012 - 08.2016
Sales/Marketing
Total Marketing Concepts
02.2009 - 09.2013
Universal Agent
Frontier Communications
02.2006 - 10.2008
High School Diploma - undefined
Deltona High School