Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

ALEXIS WHEELER

Phoenix,AZ

Summary

A driven individual with over six years of experience in customer service, coordinating appointments, organizing employee attendance, and collecting messages to facilitate office communication. I've been recognized for my positive attitude and my exceptional ability to exceed company expectations- such as monthly targets and team metrics.

Overview

7
7
years of professional experience

Work History

Route Scheduler

Green Mango Pest Control
04.2023 - Current
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.

Loan Advisor

Bridgecrest
11.2019 - 02.2021
  • Adhering to appropriate legal scripting when required
  • Registered all information regarding financial status of customers
  • Delivered upstanding customer service on all calls, while maintaining calm and professional demeanor in demanding circumstances
  • Achieving top performance and monthly quotas by strategically adapting to rapidly competitive environment
  • Averaged around 150 outbound and inbound calls daily, remaining highly focused on negotiation and same day payments
  • Collected payments by phone, including: wire transfers, check by phone and initiated immediate plans for repayment
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.

Customer Service Representative, Claims Specialist

Aetna Dental
05.2017 - 11.2019
  • Determine dental coverage, completed eligibility verification, identified discrepancies, and applied all cost containment measures to assist in the claim adjudication process
  • Performed claim re-work calculations
  • Identified and reported possible claim over payments, underpayments and any other irregularities
  • Promoted from Customer Service Representative to claims specialist within 6 months of being hired.

Education

Business/Organization Management -

Chandler-Gilbert Community College
Chandler, AZ

High School Diploma -

Desert Hills High School
Gilbert, AZ
05.2017

Skills

  • Attention to detail
  • Professional Telephone Etiquette
  • Problem-solving/ Critical Thinking Skills
  • Time/ Schedule Management
  • Microsoft Office Suite
  • Effective Multitasking
  • Staff Coordination
  • Account Management

Timeline

Route Scheduler

Green Mango Pest Control
04.2023 - Current

Loan Advisor

Bridgecrest
11.2019 - 02.2021

Customer Service Representative, Claims Specialist

Aetna Dental
05.2017 - 11.2019

Business/Organization Management -

Chandler-Gilbert Community College

High School Diploma -

Desert Hills High School

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ALEXIS WHEELER