Alexis Wheeler
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist
Magic Valley Urology
Twin Falls ID
11.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Program Manager
Boys and Girls Clubs of Magic Valley
Twin Falls, ID
01.2021 - 11.2021
- Communicating with parents and staff about club members and any issues that arise
- Represent the Five Key Elements for Positive Youth Development
- Helping the supervisor with anything that he/she needs done
- Conduct enrichment activities for the members
- Have fun and build positive relationships with club kids!
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
Host & Delivery Driver
Wok N Grill
Twin Falls, USA
06.2020 - 10.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Delivered packages to customer doorsteps and business offices.
Bridal Consultant
Christa's Dress Shoppe & Tuxedo
Twin Falls, USA
02.2019 - 07.2020
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
- Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Education
General Courses -
College of Southern Idaho
Twin Falls, IdahoHigh School Diploma -
Filer High School
Filer, ID05-2020
Skills
- Excel in Microsoft Office
- Scheduling appointments
- Multi-line telephone operation
- Typing Speed
- Tech-Savvy
- Basic accounting
- Administrative Support
- Conflict Resolution
- Organization skills
- Time Management
- Telephone skills
- Data Entry
References
- Becki Stahlecker, Family Friend, 208-731-4386
- Tajah Viola, Family Friend, 208-598-6046
- Christa Hannold, Previous Employer, 208-404-4193
Timeline
Receptionist
Magic Valley Urology
11.2021 - Current
Program Manager
Boys and Girls Clubs of Magic Valley
01.2021 - 11.2021
Host & Delivery Driver
Wok N Grill
06.2020 - 10.2020
Bridal Consultant
Christa's Dress Shoppe & Tuxedo
02.2019 - 07.2020
General Courses -
College of Southern Idaho
High School Diploma -
Filer High School