Alexis Williams
Dallas,TX
Summary
Versatile Software Engineer with expertise in managing projects from initial concept to post-release support. Proficient in developing efficient code and enhancing user experiences. Committed to advancing development initiatives and delivering innovative software solutions that boost user engagement. Innovative software developer with experience in designing, developing, and implementing software solutions to address complex business issues. Skilled in multiple programming languages and frameworks, with a strong ability to adapt to new technologies quickly. Demonstrated success in improving system performance and enhancing functionality through strategic updates and modifications. Committed to collaborating closely with team members to achieve project goals and meet deadlines efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer
USAA
Plano, Texas
06.2024 - 10.2025
- Defined project requirements and specifications through collaboration with cross-functional teams.
- Developed software solutions leveraging Agile methodologies and modern programming languages.
- Created, tested, debugged, and documented programs using Java, JavaScript, HTML, and CSS.
- Constructed automated workflows and processes utilizing Apex classes and Visualforce pages.
- Engineered complex custom objects and fields in Salesforce to fulfill customer needs.
- Delivered technical support for end users regarding Salesforce configuration issues.
- Coordinated project schedules across multiple teams to ensure timely delivery.
- Facilitated stakeholder communication to align expectations with project objectives.
Software Engineer Intern
USAA
Plano, Texas
06.2022 - 08.2022
- Designed software configuration to meet multiple website system hosting requirements.
- Participated in development team trainings, daily meetings and huddles.
- Informed project manager of milestone updates and provided detailed project reports.
- Wrote clear and clean code for use in projects.
- Tackled development tasks based on system requirements and documented approaches.
Authorization Coordinator
Holy Cross Hospital
Fort Lauderdale, FL
11.2018 - 05.2021
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
- Gathered data to formulate appropriate replies for information requests.
- Researched and compiled information for health insurance billing reports.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Technical Support Specialist
Teleperformance USA
North Lauderdale, FL
01.2016 - 11.2018
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Logistics Specialist
US Army
Columbia, SC
07.2016 - 10.2016
- Organized and maintained order documentation for efficient retrieval and tracking.
- Monitored logistics documents, including bills of lading and delivery receipts, to ensure accuracy.
- Coordinated transportation of goods between warehouses, customers, and vendors to optimize delivery schedules.
- Communicated with management and customers regarding delays due to emergencies or weather challenges.
- Utilized software programs to track shipments from origin to destination effectively.
- Collaborated with cross-functional teams to enhance logistical processes and improve workflow integration.
- Logged and processed merchandise authorization shipments in databases for accurate record-keeping.
- Streamlined logistical documentation processes by improving organization and accessibility.
Education
Associate of Science - Computer Science
Broward College
Fort Lauderdale, FL05.2022
Bachelor of Science - Computer And Information Systems Security
Broward College
Fort Lauderdale, FLSkills
- Critical thinking
- Technical troubleshooting
- Training and development
- Efficiency improvement
- Stakeholder management
- SQL proficiency
- Business case validation
- Release planning
- Software development life cycle
- Java programming
- JavaScript expertise
- Application development
- Design and development
- Salesforce customization
- Agile methodologies
- Visualforce development
- Customer relationship management
- Apex programming
- Project management
- Data analysis
- Technical documentation
- Cross-functional collaboration
Certification
- Cyber-Security certification - 2022
- Information Technology Analyst certification - 2022
- Information Technology support specialist Certification - 2022
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/alexis-williams-129303212/
Timeline
Software Engineer
USAA
06.2024 - 10.2025
Software Engineer Intern
USAA
06.2022 - 08.2022
Authorization Coordinator
Holy Cross Hospital
11.2018 - 05.2021
Logistics Specialist
US Army
07.2016 - 10.2016
Technical Support Specialist
Teleperformance USA
01.2016 - 11.2018
Associate of Science - Computer Science
Broward College
Bachelor of Science - Computer And Information Systems Security
Broward College