Alexis Willis
Chicago,IL
Summary
Results-driven insurance producer specializing in customer service and policy analysis. Proven track record in educating clients and efficiently resolving inquiries to boost customer satisfaction. Strong problem-solving skills enhance client relationships and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Producer
AO Globe Life
Chicago, Illinois
05.2026 - Current
- Educated clients on policy features and benefits to ensure informed selections.
- Managed client inquiries to address concerns promptly and professionally.
- Provided exceptional customer service by resolving complaints and processing policy changes.
- Assisted clients in selecting suitable insurance policies based on individual needs.
- Participated in team meetings to strategize for achieving departmental goals.
Member Specialist
Sams Club
Cicero, Illinois
12.2022 - 07.2025
- Educated members on store promotions and loyalty programs to enhance engagement.
- Managed inventory counts and organized merchandise displays for optimal presentation.
- Assisted members at self-checkout, ensuring smooth transaction completion.
- Addressed product inquiries and service requests to resolve issues promptly.
- Handled account inquiries through phone and email correspondence, providing timely support.
Customer Service Advocate
Target
Cicero, Illinois
07.2021 - 05.2022
- Assisted customers with inquiries and product selections.
- Resolved customer issues through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor environment.
- Handled returns and exchanges following company policies efficiently.
- Trained new employees on customer service standards and procedures.
Head Cashier
The Home Depot Inc
Chicago, Illinois
06.2020 - 04.2021
- Oversaw cash register operations, ensuring accurate cash handling and financial integrity.
- Trained new cashiers on company policies and customer service techniques.
- Assisted customers with transactions, resolving inquiries and complaints efficiently.
- Coordinated daily cash drawer audits to maintain financial accuracy.
- Managed cashier scheduling to ensure sufficient staff coverage during shifts.
- Implemented procedures to enhance checkout efficiency and speed.
- Processed returns, exchanges, and refunds per company policy while ensuring customer satisfaction.
- Collaborated with store management to improve customer experience across operations.
Cook
Taco Bell Cantina
Chicago, Illinois
11.2018 - 05.2020
- Prepared food items according to Taco Bell recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure timely service delivery.
- Stocked ingredients and supplies to support daily operations effectively.
- Assisted in training new staff on cooking techniques and procedures.
Sales Representative
CUTCO
Chicago, Illinois
11.2019 - 03.2020
- Conducted in-home presentations to showcase product features and benefits.
- Demonstrated product knowledge to educate customers about kitchen cutlery.
- Managed customer inquiries and provided prompt, knowledgeable responses.
- Built relationships with clients to foster repeat business opportunities.
- Organized and maintained inventory of sales materials and products.
Skills
- Insurance education
- Claims processing
- Policy writing
- Risk analysis
- CRM software
- Sales techniques
- Transaction processing
- Customer engagement
- Customer service and support
- Customer service expertise
- Complaint resolution
- Attention to detail
- Problem solving
- Team collaboration
Certification
- State Of Illinois Insurance License
Timeline
Insurance Producer
AO Globe Life
05.2026 - Current
Member Specialist
Sams Club
12.2022 - 07.2025
Customer Service Advocate
Target
07.2021 - 05.2022
Head Cashier
The Home Depot Inc
06.2020 - 04.2021
Sales Representative
CUTCO
11.2019 - 03.2020
Cook
Taco Bell Cantina
11.2018 - 05.2020