Vernon Hawkins III, CISR
DUMFRIES,VA
Summary
Proven expertise in Personal Lines and Commercial insurance products, sales and service and resolving customer needs. Analyzing documentation, communication between parties and handling both routine and complex issues. Identifying client solutions while promoting new products and meeting sales objectives.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Commercial Insurance Manager
Long and Foster Insurance
Fredericksburg, VA
01.2021 - Current
- Commercial and Personal Lines Insurance Sales
- Licensed in VA, MD, NC, DC, DE, WV, PA, NJ, FL, MA.
- Developed and implement comprehensive insurance plans for clients to meet individual needs.
- Conduct research to identify competitive rates and benefits offered by other providers.
- Oversee a team of two Commercial Account Managers
- Commercial High Risk and E&S Markets
- Company Liaison for Commercial and E&S Carriers.
- Prepared documentation such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Conduct Marketing and Sales Meetings
Regional Insurance Sales Manager
Long and Foster Insurance
Bethesda, MD
01.2014 - 01.2021
- Oversee a team of five Insurance Sales Managers in DC, MD
- Analyzed existing policies and coverage levels to ensure compliance with changing regulations.
- Personal Lines Sales and Service
- Conduct Marketing with Real Estate Brokers
- Facilitating training staff on proper procedures for handling customer inquiries about their insurance policies.
- Reviewed and resolved customer complaints regarding service issues or potential fraudulent activity.
- Complete performance appraisals for direct reports through verbal, written and on-going review programs.
Insurance Agent
Long and Foster Insurance
Bethesda, Maryland
01.2004 - 01.2014
- Commercial and Personal Lines Insurance Sales, VA, MD, NC, DC, DE, WV, PA, NJ..
- Provided customers with information regarding plan features, pricing, and availability
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with real estate agents and brokers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Selling Home Warranties with Cinch and 2-10
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Responded to customer inquiries and problems to promote great service.
Homeowner Claims Adjuster / Insurance Agent
GEICO
Bethesda / Fredericksburg, Maryland
01.1990 - 01.2004
- Homeowner Inside Claims
- Commercial Insurance Sales
- High Value Homes
- Homeowner Insurance Underwriter
- Homeowner Insurance Sales
- New Agent Training
- Corporate Complaint Specialist
Education
High Point High School
Beltsville, MD-
US Naval School of Photography
Pensacola, FLMaryland Institute College of Art
Baltimore, MDMontgomery Community College
Rockville, MDNorthern Virginia Community College
Woodbridge, VASkills
- Proactive Sales Techniques
- Marketing
- Product Management
- Insurance Education
- Coordinating Training
- Business Development
- Workforce Management
- Cross-functional team management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Team Leadership
Certification
- The Certified Insurance Service Representative (CISR)
Timeline
Commercial Insurance Manager
Long and Foster Insurance
01.2021 - Current
Regional Insurance Sales Manager
Long and Foster Insurance
01.2014 - 01.2021
Insurance Agent
Long and Foster Insurance
01.2004 - 01.2014
Homeowner Claims Adjuster / Insurance Agent
GEICO
01.1990 - 01.2004
High Point High School
-
US Naval School of Photography
Maryland Institute College of Art
Montgomery Community College
Northern Virginia Community College
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