Alexis Wilson
Lynnwood,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Maltby Pizza & Pasta
Snohomish, WA
08.2023 - 02.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Beverage Cart Server
Willows Run Golf Course
Redmond, WA
05.2023 - 08.2023
- Greeted customers and answered questions about menu items.
- Maintained cleanliness of beverage cart, including restocking when necessary.
- Assisted with food preparation as needed.
- Delivered drinks to guests on the golf course in a timely manner.
- Developed knowledge of wine and beer selections available at the bar.
- Stocked glassware, ice, garnishes, and other supplies required for drink service.
- Demonstrated knowledge of various types of liquors and mixed drinks.
- Checked identification cards prior to serving alcohol to guests under 21 years old.
- Trained new employees on beverage cart operations and procedures.
Mental Health Case Manager
Center For Human Services - Chs
Bothell, WA
11.2022 - 05.2023
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Supported over 20 clients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Guided clients in developing skills or strategies for dealing with problems.
- Referred patients or clients to community resources or specialists.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Maintained confidentiality of records relating to clients' treatment.
- Prepared and maintained required treatment records and reports.
Barista
Goodys Mountain Creperie
Winter Park, CO
11.2021 - 10.2022
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Crisis Clinician
Mind Springs Health
Granby, CO
06.2017 - 11.2021
- Experience in counseling individuals suffering with a life crisis
- Excellent telephone mannerism and emphatic attitude
- Ability to evaluate mental health status of individuals and providing solutions
- Strong organizational, problem-solving, and management skills
- Skilled in making sound judgment and using discretion
- Experience in building rapport with individuals and maintaining relationship
- Ability to speak and write concisely and precisely
- Facilitating placement and transportation needs for individuals in crisis
- Speaking and coordinating care with community professionals involved with the crisis
Case Manager
Mind Springs Health
Granby, CO
10.2018 - 09.2019
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client- centered
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations
Mental Health Volunteer
SLV
London, Sri Lanka
04.2017 - 05.2017
- Adapted to a new culture with a strong language barrier
- Worked on communication skills with people that do not have English as their first language
- Stayed with a host family in the local community
- Worked in psychiatric facilities with service users at varying stages of their recovery
- Taught English in the community with children and adults
- Worked with individuals who have special needs
Education
B.S - Psychology, Human Relations
The University of Iowa
Skills
- Beverage Preparation
- Food Service
- Cash Register Operation
- Outstanding Customer Service
- Handling Difficult Customers
- Proficient in Mixology
- Responsible Alcohol Service
- Engaging Personality
- Time Management and Prioritization
- Collaboration and Teamwork
- Food Delivery
Timeline
Bartender/Server
Maltby Pizza & Pasta
08.2023 - 02.2024
Beverage Cart Server
Willows Run Golf Course
05.2023 - 08.2023
Mental Health Case Manager
Center For Human Services - Chs
11.2022 - 05.2023
Barista
Goodys Mountain Creperie
11.2021 - 10.2022
Case Manager
Mind Springs Health
10.2018 - 09.2019
Crisis Clinician
Mind Springs Health
06.2017 - 11.2021
Mental Health Volunteer
SLV
04.2017 - 05.2017
B.S - Psychology, Human Relations
The University of Iowa
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