Alexis Winder
Dover,DE
Summary
Results-driven leader with experience in regulated financial services overseeing employee performance, workplace conduct, and compliance. Proven ability to conduct fact-based investigations, resolve complex employee relation issues, and enforce organizational policies while maintaining confidentiality and fairness. Strong background in coaching, disciplinary actions, and documentation aligned with corporate and regulatory standards.
Overview
9
9
years of professional experience
Work History
Branch Manager
Wells Fargo
02.2022 - Current
- Led employee relation efforts for a team of 10+ employees, including handling workplace concerns, performance issues and disciplinary actions align with company policy
- conducted internal act finding and investigations into employee conduct
- managed corrective action processes, including verbal warnings, written warnings and terminations while maintaining compliance with HR policies
- acted a a key point of contact for employee concerns, resolving conflicts through mediation and professional judgement
- maintained detailed, confidential documentation of employee interactions investigations and outcomes
- coached and developed employees to improve performance and reduce workplace issues
Assistant Manager/Teller
Wells Fargo
02.2017 - Current
- Supported branch leadership in employee coaching, policy enforcement and issue resolution
- assisted in monitoring employee performance and addressing behavioral or performance concerns
- maintained compliance with operational regulatory and internal policy requirements
Behavioral Health Technician
Dover Behavioral Health
10.2018 - 12.2022
- monitored and document patient behaviors, ensuring acurate and objective reporting in compliance with facility protocols
- De-escalated high stress and crisis situations using conflict resolution and behavioral management techniques
- observed patterns of behavior and communicated findings to support case evaluations and decision making
- collaborated with clinical staff to address behavioral concerns and maintain a safe, controlled environment
Education
Master of Science - Administration in Human Services
Wilmington University
Dover, DE05-2020
Bachelor of Science - Psychology
Delaware State University
Dover, DE10-2016
Skills
- Conflict Resolution & Mediation
- Performance management & corrective action
- Policy interpretation & enforcement
- Interviewing & fact-finding
- Risk & compliance oversight
- Documentation and case management
- Leadership & team development
Timeline
Branch Manager
Wells Fargo
02.2022 - Current
Behavioral Health Technician
Dover Behavioral Health
10.2018 - 12.2022
Assistant Manager/Teller
Wells Fargo
02.2017 - Current
Master of Science - Administration in Human Services
Wilmington University
Bachelor of Science - Psychology
Delaware State University