Alexis winters
Carrollton,TX
Summary
Accomplished QA Analyst with a proven track record at Ally Financial Inc., enhancing software quality and streamlining QA processes. Expert in regression testing and known for exceptional verbal communication, I excel in driving project efficiency and stakeholder satisfaction. Achieved significant cost savings through adept benefits administration and negotiation skills.
Overview
8
8
years of professional experience
Work History
QA Analyst
Ally Financial Inc.
09.2022 - Current
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
Benefit Advocate
United Healthcare Group
02.2019 - 09.2022
- Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
- Ensured long-term financial stability for the organization by effectively managing benefit plan costs and exploring cost-saving strategies.
- Analyzed market trends and benchmarking data to inform strategic decisions about benefit offerings.
- Fostered positive relationships between company leadership and employees by serving as a trusted resource regarding all aspects of company-provided benefits.
- Negotiated competitive rates with vendors, resulting in significant cost savings for the organization.
Collections Agent
Capital One
04.2017 - 01.2019
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
Associate of Arts - General Studies
Collin College
Plano, TX08.2028
Skills
- Regression Testing Expertise
- Policy Knowledge
- Benefits Administration
- Verbal and written communication
- Skip Tracing
- Payment Arrangement
- Delinquent account management
Timeline
QA Analyst
Ally Financial Inc.
09.2022 - Current
Benefit Advocate
United Healthcare Group
02.2019 - 09.2022
Collections Agent
Capital One
04.2017 - 01.2019
Associate of Arts - General Studies
Collin College
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