Summary
Overview
Work History
Education
Skills
Timeline
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Alexis winters

Carrollton,TX

Summary

Accomplished QA Analyst with a proven track record at Ally Financial Inc., enhancing software quality and streamlining QA processes. Expert in regression testing and known for exceptional verbal communication, I excel in driving project efficiency and stakeholder satisfaction. Achieved significant cost savings through adept benefits administration and negotiation skills.

Overview

8
8
years of professional experience

Work History

QA Analyst

Ally Financial Inc.
09.2022 - Current
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.

Benefit Advocate

United Healthcare Group
02.2019 - 09.2022
  • Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
  • Ensured long-term financial stability for the organization by effectively managing benefit plan costs and exploring cost-saving strategies.
  • Analyzed market trends and benchmarking data to inform strategic decisions about benefit offerings.
  • Fostered positive relationships between company leadership and employees by serving as a trusted resource regarding all aspects of company-provided benefits.
  • Negotiated competitive rates with vendors, resulting in significant cost savings for the organization.

Collections Agent

Capital One
04.2017 - 01.2019
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.

Education

Associate of Arts - General Studies

Collin College
Plano, TX
08.2028

Skills

  • Regression Testing Expertise
  • Policy Knowledge
  • Benefits Administration
  • Verbal and written communication
  • Skip Tracing
  • Payment Arrangement
  • Delinquent account management

Timeline

QA Analyst

Ally Financial Inc.
09.2022 - Current

Benefit Advocate

United Healthcare Group
02.2019 - 09.2022

Collections Agent

Capital One
04.2017 - 01.2019

Associate of Arts - General Studies

Collin College
Alexis winters