Alexis Wood
Lake Mary,Florida
Summary
Enthusiastic communicator and team trainer with 6+ years of customer-facing experience across hospitality and retail sectors. Known for driving team engagement, optimizing guest experiences, and bringing optimism to the workplace. Passionate about uplifting team culture and using creative tools to support brand storytelling.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front of House Supervisor
TopGolf
08.2021 - Current
- Led shift operations at Topgolf, coordinating staff on the floor to maintain staff presence and helpfulness.
- Resolved guest incidents and complaints during shifts, restoring satisfaction and preserving venue reputation.
- Oversees the entire event, managing ambassadors and ensuring everything runs smoothly and successfully.
- Lead and mentor a team of 10+ trainers, coordinating onboarding and continuous development programs that improved new hires readiness.
- Oversee the facilitation and execution of monthly hiring events. Assessing 20-40 candidates simultaneously to ensure they embody Topgolf's core values.
Video Editor
Youtube
05.2017 - Current
- Specialize in editing and filming engaging video content for social media influencers and everyday creators producing content both short-form and long-form formats.
- Coordinated with creators to optimize posting schedules based on audience behavior and platform trends.
- Experience in working directly with influencers at live events, with a strong understanding of audience engagement, content timing, and social media strategy to maximize reach and impact.
F&I Assitant
Orlando Mini
08.2020 - 07.2025
- Supported daily operations of the finance and insurance department, managing documentation and customer interactions.
- Ensured compliance with state and federal financing, privacy, and consumer protection laws.
- Coordinated with banks and insurance providers to secure loan approvals, lease terms, and insurance placements.
- Processed over 30 financing transactions while maintaining full legal and procedural compliance.
Server
Olive Garden
12.2020 - 08.2024
- Managed high-volume dining floor, coordinating multiple tables to ensure timely service and positive guest experience.
- Expedited accurate delivery of food and beverages, reducing order errors and improving table turnover.
Barista Trainer
Starbucks
07.2017 - 02.2021
- Trained new baristas on drink preparation and customer service, reducing onboarding time and errors.
- Provided high-quality customer service in a fast-paced coffee shop environment, ensuring customer satisfaction with every order.
Education
Bachelor's - Communication
University of Central Florida
Orlando08-2024
Skills
- Adobe Certified Associate (Expert)
- Advanced Social Media Strategy (Skillful)
- Public Speaking (Experienced)
- Team Leadership
- Customer Service
- Video Production
- Corporate Training
Certification
- Licensed Adobe Certified Associate
- Advanced Social Media Strategy
- Social Media Marketing
Timeline
Front of House Supervisor
TopGolf
08.2021 - Current
Server
Olive Garden
12.2020 - 08.2024
F&I Assitant
Orlando Mini
08.2020 - 07.2025
Barista Trainer
Starbucks
07.2017 - 02.2021
Video Editor
Youtube
05.2017 - Current
Bachelor's - Communication
University of Central Florida