Alexis Woods
Kingsport,TN
Summary
Result driven and projecting positivity. Excellent problem solver. Great attention to detail. Able to adapt and learn at a fast pace. Eager for advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corrections Officer
Southwest Virginia Regional Jail Authority
02.2022 - Current
- Transport inmates to court, outside appointments, and other facilities
- Monitor inmate behavior
- Ensure safety and security
- Handle paperwork
- Serve papers
- Process Intakes and Releases
- Computer work
- Maintained accurate records of inmate activities, incidents, and disciplinary actions in compliance with regulatory standards.
Operational Support Specialist
Sykes/Intuit
07.2019 - 02.2022
- Worked as a customer service representative assisting customers with technical issues
- Basic trouble shooting skills
- Determining why funds are on hold or rejecting from the bank
- Operational Customer service for Intuit Money processing
- Tier 2 specialist - Provide support for multiple agents assisting customers
- Assist customers requesting a supervisor for Funds on hold
- Reach out to internal departments
- Work and follow up on cases
- Research case history to determine proper recourse
- Document current progress
- Build rapport
- Remain calm and de-escalated irate customers
- Multi task
Education
Bachelor of Science (BS) - Sociology
University of Virginia's College at Wise
Wise, United States01.2021
Advanced Diploma - High School Diploma
Union High School
Big Stone Gap, United States01.2018
Associate's Degree - General Studies
Mountain Empire Community College
Big Stone Gap, United States01.2018
Skills
- CPR & First aid
- Safety Awareness
- Adaptability
- Time Management
- De-escalation
- Attention to Detail
- Customer Rapport
- Internal Collaboration
- Research Skills
- Communication
- Conflict Resolution
- Multi-tasking
- Documentation
- Case Management
- Technical Assistance
- Troubleshooting
- Customer Service
Certification
CPR & First Aid
Timeline
Corrections Officer
Southwest Virginia Regional Jail Authority
02.2022 - Current
Operational Support Specialist
Sykes/Intuit
07.2019 - 02.2022
Bachelor of Science (BS) - Sociology
University of Virginia's College at Wise
Advanced Diploma - High School Diploma
Union High School
Associate's Degree - General Studies
Mountain Empire Community College