Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Yates

Brighton

Summary

Dynamic Medical Assistant with a proven track record at IHA Urgent Care, excelling in patient care and medication administration. Recognized for exceptional communication and organizational skills, I effectively manage patient records while fostering a compassionate environment. Committed to enhancing patient experiences through meticulous attention to detail and a service-oriented mindset.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

IHA Urgent Care
Brighton
12.2024 - Current
  • Vital signs
  • Medication administration
  • Managing patient records
  • Confidentiality
  • Compassion
  • Patience
  • Teamwork
  • Effective communication skills
  • Performing diagnostic tests
  • Computer skills
  • Recording medical history
  • Organization
  • Maintain inventory

Receptionist

Fantastic Sams Cut & Color
Brighton
07.2018 - 12.2024
  • Schedule and confirm appointments.
  • Answer and direct incoming calls using a multi-line phone system.
  • Process payments and update accounts to reflect balance changes.
  • Coordinate and communicate with clients to gather pertinent information.
  • Greet and direct visitors to appropriate personnel and answer an average of 30 calls daily.
  • Provide information to callers and connect callers to appropriate people.
  • Handle payment processing and provide customers with receipts and proper bills.
  • Welcome patrons to the front desk and engage in friendly conversations while conducting the check-in process.
  • Manage customer complaints and rectify issues to complete satisfaction.
  • Greet visitors and verify the reasons for their visit and appointment information.
  • Welcome a large volume of guests and improve overall customer service.
  • Receive incoming calls and coordinate with staff to fulfill customer requests.
  • Maintain front office cleanliness and organize supplies to increase productivity.
  • Prepare daily shift close reports and balance cash register to accurately reflect all transactions.
  • Determine needs of visitors and provide information or solutions.
  • Conduct transactions, confirming patient information and processing according to standard protocol.
  • Sign for packages and record deliveries.
  • Provide administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Check and secure building areas during off-hours to prevent entry by unauthorized individuals.

Caregiver

Independence Village
Brighton
06.2022 - 03.2023
  • Transported individuals to events and activities
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisors well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to the case manager.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Replaced bandages and dressings to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained strong connections within the caregiver community to gain continuous knowledge.
  • Completed regular check-ins for each resident.

Crew Member

Dairy Queen
Brighton
06.2016 - 10.2017
  • Wiped down equipment, swept and refilled stock.
  • Entered orders into computer system, mentioning customers' special requests and food allergies.
  • Organized and restocked supplies to support operations and team productivity.
  • Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Checked out customers by processing payments.
  • Totaled bills, accepted payments and returned change.
  • Followed recipes to combine correct ingredients and quantities to meet quality standards.

Education

Bachelor's of Science - Nursing

Eastern Michigan University
Ypsilanti, MI
12.2026

Associate's - Registered Nursing

Henry Ford College
Dearborn, MI
05.2026

High school Diploma -

Brighton High School
Brighton, MI
06.2018

Skills

  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Organization and Efficiency
  • Meticulous and Organized
  • Customer-Service Oriented
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Documentation and Reporting
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Time Management
  • Greeting and Seating Clients
  • Computer Proficiency
  • Visitor and Customer Relations
  • Courteous and Professional
  • Customer Complaint Resolution
  • Service-Oriented Mindset
  • Caring for patients
  • Administering medications
  • Transferring patients

Certification

CPR/BLS Training, 11/01/23

Timeline

Medical Assistant

IHA Urgent Care
12.2024 - Current

Caregiver

Independence Village
06.2022 - 03.2023

Receptionist

Fantastic Sams Cut & Color
07.2018 - 12.2024

Crew Member

Dairy Queen
06.2016 - 10.2017

Bachelor's of Science - Nursing

Eastern Michigan University

Associate's - Registered Nursing

Henry Ford College

High school Diploma -

Brighton High School

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Alexis Yates