Alexis Youman
Gorman
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing sales performance through strategic planning and effective communication. Adept at fostering employee relations and implementing training programs to boost team productivity and morale.
Overview
3
3
years of professional experience
Work History
Over Night Manager
Walmart
Eastland, TX
02.2025 - 03.2026
- Oversaw overnight operations to ensure adherence to safety and security protocols.
- Oversaw inventory control processes, ensuring optimal stock levels for efficient store performance.
- Spearheaded coordination of team activities to enhance interdepartmental communication during overnight shifts.
- Facilitated training sessions on operational procedures and customer service standards to elevate team performance.
- Executed loss prevention strategies to mitigate shrinkage through rigorous monitoring techniques.
- Oversaw cleanliness and organization of sales floor and backroom areas to enhance operational efficiency.
- Addressed customer inquiries and concerns promptly to improve shopping experience during late hours.
- Evaluated operational workflows to identify improvement opportunities and enhance productivity.
- Oversaw maintenance of a clean and organized store environment through implementation of rigorous cleaning schedules and protocols for overnight team.
- Facilitated collaboration with daytime management to ensure smooth shift transitions.
- Implemented communication training and mentorship programs to reduce employee turnover.
- Enhanced customer satisfaction by promptly addressing concerns and delivering exceptional service during overnight hours.
- Optimized team productivity through strategic task delegation and priority setting for overnight crew.
- Directed night crew operations to enhance sales performance and elevate customer satisfaction.
- Cultivated a positive work environment by acknowledging team members' contributions and fostering collaboration.
- Formulated strategic plans in partnership with upper management to enhance overnight sales performance.
- Collaborated with vendors to guarantee timely deliveries and effective stock rotation during overnight restocking operations.
- Executed company loss prevention and security policies during after-hours operations.
- Streamlined resource allocation for stocking, cashiering, and cleaning tasks through data analysis of previous shift performances.
- Implemented loss prevention policies and conducted regular security checks to minimize shrinkage levels.
- Oversaw overnight personnel in designated area to ensure safe operations and enhance productivity efficiencies.
- Implemented contingency plans to mitigate operational risks during overnight hours.
- Designed and executed comprehensive training programs to enhance staff development.
- Enhanced overall store performance through diligent monitoring of key performance indicators during night shifts.
- Drove sales target achievement through proactive inventory management and strategic merchandising initiatives.
- Enhanced employee morale by implementing recognition programs addressing unique challenges of overnight shifts.
- Streamlined communication processes by implementing a centralized system, ensuring accessibility of relevant information for team members during overnight shifts.
- Implemented safety protocols by conducting regular audits and promptly addressing potential hazards.
- Streamlined shift transitions by preparing comprehensive reports on nightly activities, progress updates, and pertinent issues for daytime managers.
- Implemented quality assurance practices throughout all development phases.
- Facilitated organization and oversight of assignments to enhance operational excellence.
- Established and communicated clear targets and objectives to team members.
- Assessed and articulated customer requirements to supply chain capacity and quality teams.
- Defined performance objectives for employees and delivered constructive feedback on strategies to achieve those targets.
- Demonstrated composure and professionalism when addressing dissatisfied customers.
- Implemented waste reduction initiatives and executed revenue development strategies to align department with sales and profit objectives.
- Managed opening and closing procedures while overseeing shift transitions to ensure operational efficiency.
- Spearheaded recruitment, interviewing, and hiring processes while establishing a mentoring program to enhance employee engagement.
- Formulated comprehensive plans aligned with overarching guidance and strategic direction.
- Cultivated positive customer relations by proactively addressing issues and executing effective corrective measures.
- Assessed employee performance and delivered constructive feedback to enhance skill development.
- Leveraged industry expertise and analytical skills to address customer concerns and enhance loyalty.
- Cultivated constructive working relationships to enhance staff loyalty and motivation.
- Oversaw maintenance of accurate delivery sales and inventory records to ensure effective stock management.
- Directed and inspired night team by defining and articulating responsibilities and duties for each member.
- Replenished inventory by efficiently unpacking backroom boxes and strategically organizing items on shelves.
- Executed building security protocols for closing by conducting thorough sales floor inspections, deactivating electronic systems, and activating alarm systems.
- Executed nightly deposit preparation by accurately counting cash, completing deposit slips, and securing deposits in vault.
- Managed vendor and supplier relationships to ensure timely delivery of products and services.
- Evaluated and optimized staffing levels to align with operational requirements.
- Developed comprehensive nightly shift task lists to ensure efficient duty allocation for each employee.
- Facilitated training and mentorship for new and existing staff to enhance adherence to best practices.
- Oversaw team of employees to ensure efficient and productive night shift operations.
Guest Advocate
Target
Jacksonville, FL
10.2023 - 03.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted guests with product selection, ensuring a positive shopping experience.
- Maintained knowledge of store promotions and offerings to enhance customer engagement.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Educated guests on loyalty programs, driving participation and customer satisfaction.
- Handled returns and exchanges accurately, ensuring compliance with company policies.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Contributed to maintaining a clean and welcoming store environment for all guests.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Teacher
Rattles To Tassels
Jacksonville, FL
01.2023 - 10.2023
- Designed and implemented engaging lesson plans that cater to diverse learning styles.
- Cultivated a positive classroom environment that promoted student participation and collaboration.
- Developed and implemented assessment tools to monitor student progress and enhance instructional strategies.
- Facilitated discussions with parents regarding student development and effectively addressed concerns.
- Leveraged educational technology to optimize learning experiences and foster student engagement.
- Cultivated strong relationships with students, parents, and colleagues through proactive communication and support initiatives.
- Oversaw classroom behavior by establishing clear expectations, modeling appropriate conduct, and consistently enforcing rules and consequences.
- Facilitated enhanced classroom engagement by implementing interactive teaching methods, including group projects and hands-on activities.
- Oversaw meticulous record-keeping of student progress, attendance, and behavior to enhance communication with parents regarding educational development.
- Evaluated student performance consistently through formative and summative assessments to enhance instructional strategies.
- Implemented differentiated instruction strategies to address diverse learning needs.
- Facilitated collaboration among educators to design interdisciplinary units that integrated subjects and enhanced student comprehension.
- Recognized at-risk students and implemented targeted tutoring sessions and customized lesson plans.
- Enhanced lesson plans by integrating cultural awareness through diverse perspectives and materials.
- Customized teaching methods and materials to enhance student learning experiences.
- Facilitated reading and writing workshops to enhance student literacy and strengthen school reading initiatives.
Education
High School Diploma -
Westside High School
Jacksonville, FLSkills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Scheduling expertise
- Strong leadership
- Customer service
- People management
- Guest assistance
- Time management expertise
- Conflict resolution
- Property maintenance
- Guest relations
- Complaint handling
- Sales leadership
- Inventory monitoring
- Visual merchandising
- Assignment delegation
- Team performance monitoring
- Shelf restocking
- Delegation proficiency
- Staff training experience
- Multi-department management
- Guest relations expertise
- Staffing management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Customer relationship management
- Employee training
- Training and development
- Professionalism
- Team development
- Good judgment
- Staff management
- Task delegation
- Quality control
- Documentation and reporting
- Complex Problem-solving
- Strategic planning
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Schedule management
- Sales strategy
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
Timeline
Over Night Manager
Walmart
02.2025 - 03.2026
Guest Advocate
Target
10.2023 - 03.2024
Teacher
Rattles To Tassels
01.2023 - 10.2023
High School Diploma -
Westside High School