Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Alexis B. Corrao

San Antonio,TX

Summary

Dynamic customer service professional with extensive experience at United Healthcare, adept at complaint resolution and relationship building. Proven track record in enhancing customer retention through effective problem-solving and adaptability. Skilled in Microsoft Office and committed to delivering exceptional service, fostering collaborative environments, and training staff to optimize operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative Sr

United Healthcare
03.2022 - Current
  • Responds to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivers exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimizes customer support by establishing collaborative service environments through targeted operational initiatives.
  • Follows-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintains up-to-date knowledge of product and service changes.
  • Responds to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Data Entry experience via Multiple avenues.
  • Educates Caller's about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Pharmacy Clerk

Optum
02.2018 - 10.2019
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Generated labels for prescriptions and maintained accurate records.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Associate of Science - Biomedical Engineering

University of The Incarnate Word
San Antonio, TX
09-2028

Skills

  • Complaint resolution
  • Account updating
  • Stress management
  • Conflict mediation
  • Minute taking
  • Task prioritization
  • Professional telephone demeanor
  • Quality control
  • Microsoft PowerPoint
  • Follow-up skills
  • Product and service solutions
  • Customer consulting
  • Positive and professional
  • Call escalation
  • Prioritization
  • Active listening
  • Conflict resolution
  • Problem-solving
  • Adaptability and flexibility
  • Multitasking and organization
  • Team collaboration
  • Customer relationship management (CRM)
  • Relationship building
  • Information security
  • Time management
  • Microsoft office expertise
  • Business development
  • Member account management
  • Researching

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction

Certification

  • Skilled for TxChildren's Medicaid and regular Gen-Pop accounts.
  • Trained to navigate Skygen/Acet/Facet's.
  • Skilled to service Healthplex accounts.
  • Trained Coach for Dental.

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Participating in local clean-up initiatives
  • Enjoy participating in Powerlifting for overall physical and mental well-being
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Personal Development and Self-Improvement
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Music
  • Baking
  • Auto Sports

Timeline

Customer Service Representative Sr

United Healthcare
03.2022 - Current

Pharmacy Clerk

Optum
02.2018 - 10.2019

Associate of Science - Biomedical Engineering

University of The Incarnate Word

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