PAMELA CLEMENT
Greencastle,IN
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
24
24
years of professional experience
Work History
Sr. Customer Service Representative/ Remote
CVS HEALTH CORPORATION
04.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Handled short-term medical plans with pre-existing clauses. Advised providers and members of status of medical reviews and needed information after researching.
Hair Salon Owner
Self Employed
01.2000 - 01.2022
- Developed loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, and tax preparation tasks as part of managing financial aspects of salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Maintained clean, safe, and welcoming salon environment for clients and staff members.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSome College (No Degree) - Business Administration
Florida College
Tampa, FLHigh School Diploma -
Manatee High School
Bradenton, FL05.1987
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call center experience
- CRM Software
- Customer Service
- Calm Under Pressure
- Problem Resolution
- Understanding Customer Needs
- Product and service knowledge
- Computer Skills
- Microsoft Office
- Customer Data Confidentiality
- Remote Office Availability
- MS Office
- Professional telephone demeanor
- Call Documentation
- Data Entry
- Administrative and Office Support
- Call Metrics
- Customer Relationship Management (CRM)
- Calm and Professional Under Pressure
- Relationship Building
- Teamwork and Collaboration
- Issue and Complaint Resolution
Timeline
Sr. Customer Service Representative/ Remote
CVS HEALTH CORPORATION
04.2022 - Current
Hair Salon Owner
Self Employed
01.2000 - 01.2022
No Degree - Nursing
Ivy Tech Community College of Indiana
Some College (No Degree) - Business Administration
Florida College
High School Diploma -
Manatee High School
Similar Profiles
Kerry MullenKerry Mullen
Retail Staff Pharmacist at CVS HEALTH CORPORATIONRetail Staff Pharmacist at CVS HEALTH CORPORATION
Sharon KubiakSharon Kubiak
Supervisor at CVS HEALTH CORPORATIONSupervisor at CVS HEALTH CORPORATION
Eric WeathingtonEric Weathington
Production Worker at CVS HEALTH CORPORATIONProduction Worker at CVS HEALTH CORPORATION
Aalyia CastleAalyia Castle
Customer Service Advocate at CVS HEALTH CORPORATIONCustomer Service Advocate at CVS HEALTH CORPORATION
Jared LubinskiJared Lubinski
Field Technician, Leak Survey at Heath ConsultantsField Technician, Leak Survey at Heath Consultants