Alexis Dumire
Williamsville,IL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Living Faith Baptist Church
2024.02 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service Representative
Box & Wrap, LLC
2022.07 - 2024.04
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Administrative Assistant
Illinois Baptist State Association
2014.10 - 2016.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record Disaster Relief volunteer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with churches, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Administrative Assistant
Illinois Baptist State Association
2005.10 - 2009.08
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks as needed.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Bachelor of Arts - Intercultural Studies
Lincoln Christian University
Lincoln, IL12.2013
Skills
- Document Preparation
- Document processing
- Proofreading
- Data accuracy
- Data Security
- Data Processing
- Database Maintenance
- QuickBooks proficient
- Data Entry
- Spreadsheet Management
- Database Management
- Microsoft Excel
Accomplishments
Served on a large mission team of young adults for three weeks in Bulgaria in 2005. We led a teen/children's camp as well as leading VBS.
Served on a mission team of church members in Jamaica in 2009 where we led VBS and established a cooperation with church leaders there.
Completed EBA (Elite Blog Academy) and PLPA (Product Launch Playbook Academy) - both by Ruth Soukup - in order to attain knowledge and coaching in the area of online business building. I currently continue to receive business coaching through Activate by Ruth Soukup and will continue with her new program, EBA Powerhouse, in the new year.
Built and customized multiple websites on WordPress using templates and basic html and css code. Two of those sites are currently up and running. (livingfaithbaptist.org and alexisdumire.com).
Currently building and running a personal budget coaching business where I provide one on one coaching to individuals and families as well as sell digital products and, soon, courses and/or memberships.
Certification
Certified YNAB (You Need A Budget) Budgeting Coach
Timeline
Administrative Assistant
Living Faith Baptist Church
2024.02 - Current
Customer Service Representative
Box & Wrap, LLC
2022.07 - 2024.04
Office Administrative Assistant
Illinois Baptist State Association
2014.10 - 2016.12
Office Administrative Assistant
Illinois Baptist State Association
2005.10 - 2009.08
Bachelor of Arts - Intercultural Studies
Lincoln Christian University
Certified YNAB (You Need A Budget) Budgeting Coach
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